BD (Becton, Dickinson and Company) Service Integration Partner in Wroclaw, Poland
Job Description Summary
The Service Integration Partner will play a key role in ensuring BD’s service management platform meets objectives by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems, and technology, job roles and organization structures. The primary responsibility will be implementing workflows specifically, gathering business requirements, facilitating UAT sessions and assisting in change management strategies and plans that maximize employee adoption and usage and minimize resistance to our service integration platforms and center technology. The Service Integration Partner will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
On this position, you will facilitate process mapping sessions in which business requirements are gathered, manage stakeholders, conduct stakeholder UAT sessions and assist stakeholders with assessing change impact. Apart from that, within the scope of the duties is to identify, analyze, prepare risk mitigation tactics, manage anticipated resistance and consult and coach center teams. Additionally, you will be creating actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan and support communication and trainings efforts.
You will be also responsible for:
Support and engage senior leaders
Coach managers and supervisors
Evaluate and ensure user readiness
Track and report issues
Define and measure success metrics and monitor change progress
Support change management at the organizational level
Manage the portfolio at the center level
To be a successful candidate you would need 5+ years’ experience in process mapping, experience driving and influencing teams at all levels.
Strong devotion to customer service and the ability to interact with senior management, external client organizations, and vendors. Mandatory is to speak fluently in English and BS/BA degree in Business Administration, Engineering or related Analytical field. Lean Six Sigma Green Belt and/or Kaizen, Blitz background is strongly preferred. Familiarity with agile project management approaches, tools and phases of the project lifecycle are more than welcome.
Furthermore, the following skills and experiences are required:
Ability to gather business requirements through process mapping activities
Experience and knowledge of change management principles, methodologies, and tools
Exceptional communication skills – both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships and to influence others and move toward a common vision or goal
Flexible, holistic and adaptable approach
Problem-solving and root cause identification skills (Organized with a natural inclination for planning strategy and tactics)
Travel: Up to 10% travel may be required.
We can offer you a great possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. health insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment, flexible working hours and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a great opportunity for professional growth as well as challenging and rewarding work within a dynamic, international teams.
Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: http://bd.tal3nt.community/
Primary Work Location
POL Wroclaw - Legnicka
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.