BD (Becton, Dickinson and Company) Customer Support Representative with German in Wroclaw, Poland

Job Description Summary

Job Description

As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing administrative support to the GCS Field and Depot based teams including customer interaction.

As a GCS Specialist you would be:

  • Coordinating all service related activities as follows: service contract lifecycle management, work order management, field service support

  • Customer call intake and mailbox handling (voice and non-voice) in local language for all related activities such as requests for service, service contract, service related complaints

  • Collaborating efficiently on related tasks with internal stakeholders such as Customer Service, Finance, Master Data

  • Administration of system supporting Services (ServiceMax, LOTS)

To be successful in this role you would need to have excellent communication skills as well as perfect knowledge of German and working knowledge of English (any other European language is a plus). Apart from the ability to communicate in a professional manner you should be a quick learner to be able to use our IT tolls and have good knowledge of MS Office tools.

Additionally we would be looking for:

  • Multitasking ability with great detail orientation

  • Degree level graduates (last-year students are also welcome)

  • Capacity to acquire high level understanding of technical issues

  • Experience in working in multi-cultural environment would be an asset

We offer a possibility to work in an international company (first-in-class in its business area), competitive compensation with great benefit package (e.g. life insurance, medical care, lunch vouchers, and sport /entertainment bonus), friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). We are based in a new, modern office in the city center, developed to live healthy lives and to have a an opportunity for professional growth as well as challenging and rewarding work within a dynamic, international team.

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here : http://bd.tal3nt.communit at http://bd.tal3nt.community/ y /

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.