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BD (Becton, Dickinson and Company) Customer Support Representative with Dutch in Wroclaw, Poland

Job Description Summary

As part of our Global Customer Service (GCS) department, the Customer Support Representative will be providing administrative support to the GCS Field and Depot based teams that include customer interaction in order to process service requests coming from medical entities.

Job Description

Main objective of role

  • provide administrative support to the GCS Field and Depot based teams

  • process accurately all customer service requests raised via email or over the phone, create work orders and liaise with respective departments as required

  • process work order review, closure and invoicing

  • coordinate all service related activities as follows: service contract life cycle management, work order management, field service support

  • receive customer calls in local language for all related activities such as requests for service, service contract, service related complaints

  • collaborate efficiently on related tasks with internal stakeholders such as Customer Service, Finance, Master Data, etc.

  • Administration of system supporting Services (ServiceMax, LOTS)


  • degree level required (last-year students are also welcome)

  • excellent communication skills

  • perfect knowledge of Dutch and working knowledge of English (any other European language is a plus)

  • adept at multitasking with great detail orientation

  • capacity to acquire high level understanding of technical issues

  • good knowledge of all MS Office tools

  • experience in working in multi-cultural environment will be an asset

We are offering

  • working in an international company, first-in-class in its business area

  • opportunity for professional growth - challenging and rewarding work with a dynamic, international team

  • new, modern offices in the city center developed to work and live healthy lives

  • friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives)

  • competitive compensation and motivation system

  • great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus)

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.