BD (Becton, Dickinson and Company) Customer Service Complaints Handling Representative with English + German/Dutch/Czech/French in Wroclaw, Poland

Job Description Summary

Job Description

Main objective of role

  • As a part of Customer Service Complaint team will be responsible for receiving, registering and following customer’s service complaints in line with a standardized, high performing servicing process

  • Building a strong relationship with internal complaint management stakeholders

  • Management of Customer Service objects in a timely and accurate manner with clear accountability for data integrity.


  • Fluent command of French or German or Dutch or Czech language required

  • Very good command of English (any additional language would be a plus)

  • Experience in a Customer Facing environment would be a plus

  • Degree level required (last-year students are also welcome)

  • Strong customer focus and interpersonal skills

  • Excellent communication skills

  • Ability to work independently and manage time effectively

  • Familiarity with MS Excel

  • Willingness to work in detail oriented way and to seek for improvements

We are offering

  • Working in an international company, first-in-class in its business area

  • Opportunity for professional growth - challenging and rewarding work with a dynamic, international team

  • New, modern offices in the city center developed to work and live healthy lives

  • Friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives)

  • Competitive compensation and motivation system

  • Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus)

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.