BD (Becton, Dickinson and Company) Clinical Consultant, Professional Services (RN) in Washington, District Of Columbia
Job Description SummaryThe Clinical Consultant is responsible for the maintenance of customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, and demonstrating accountability for their part in the BD Sales Process. This position serves as an IV therapy clinical expert, device educator, and planner for BD customers. The Clinical Consultant provides consultation to facilities considering or using BD infusion products, hardware (device) and software (interoperability and connectivity), during the pre-implementation, implementation, and post-implementation process. The position leads presentations and discussions with key individuals or groups to address clinical issues and/or concerns, provides assessments, and offers the clinical value of the BD solution.
The overall responsibilities of the implementation Clinical Consultant include:
Demonstrates extensive knowledge and understanding of relevant clinical operations, products, and services.
Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.
Interacts and supports Project Manager to ensure timely and productive implementations.
Collaborates with hospital clinicians and EMR vendor to facilitate and participate in the development of policies and procedures; defining workflows, protocol developments and updates; resource group development; device education; go-live and post-implementation clinical rounds and consulting.
Provides basic HL7 message interpretation and failure resolution to customers and ability to escalate to technical SME when appropriate.
Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions. Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.
Primary Work LocationUSA CA - San Diego Bldg A&B
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status