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BD (Becton, Dickinson and Company) Customer Service Representative in Warsaw, Poland

Job Description Summary

Job Description

We are looking for Customer Service Representative. Join our Warsaw team!

As the Customer Service Representative you will ensure an effective communication between customers and company with regard to incoming orders, product requests, price inquiries, supply inquiries, complaints and other processing concerning customer relations.

The Customer Service Representative supports and manages internal business processes with regard to the necessary data administration and processing, the offer management, order confirmation and coordination with the various departments within the company.

Main responsibilities:

· Processing and follow-up of customer inquiries, of customer information

· Cooperation with sales force (information on orders, delivery dates, customer inquiries)

· Information of customers concerning delivery dates, organization of alternatives in cooperation with sales force, if required

· Management of customer files, price maintenance

· Handling of returned product, preparation of credit notes and pocessing of backorder list

· Contact to internal warehouse and courier service for warehouse assignments and shipping

· Telephone contact to customers

· Independent preparation of correspondence and offers in local language

· Preparation of statistics, analyses and presentations

We expect that you have:

• Degree level or during studies (but allowing full-time job)

• Experience in customer service, logistics

• Very good communication skills

• Ability to work on multiple projects at one time, maintain complex tasks with full accuracy

• Very good organizational and planning skills

• Very good knowledge of Polish and English

• Professional and efficient use of PC and other communication technologies

• High self-motivation, proactive approach and a “can-do” attitude

• Strong customer focus, high ethical standards

• Commitment to team work and co-operation whilst being able to operate independently and


• Ability to work in a changing environment

We are offering:

• Contract of employment

• Competitive compensation and motivation system

• Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport / entertainment bonus)

• Unique opportunity to grow professionally and to work in a start-up phase of a project

• Challenging and rewarding work with a dynamic, international team

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: ​

Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.