BD (Becton, Dickinson and Company) Manager, Professional Services (Pyxis IV Prep / Logistics) in United States
Job Description SummaryBD Pyxis™ IV Prep workflow solutions standardize compounding processes such as order review, medication picking and dose preparation to improve med safety and pharmacy workflow. Learn more:
The BD Pyxis™ Logistics pharmacy carousel is an advanced, cost-efficient and reliable drug storage and retrieval system that, through automation, reduces labor and space requirements when compared to static shelving. Expert installation consultants evaluate your environment, including mapping workflow from dock to pharmacy, to ensure an optimal carousel solution. With more than 45 models available, the BD Pyxis Logistics carousel can meet the requirements of most acute care pharmacies. Learn more:
The BD Implementation Department manages, plans and coordinates the implementation of the Medication Management Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. These project teams include staff from BD and the customer, working in synergy with each other toward the common goal of an on‐time, successful system implementation. Activities include implementation project management, product and software installation, workflow, system design and configuration tasks, integration engineering functions and detailed customer relationship and account management activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies, continuous improvement, solution design best practices and quality system requirements.
**The Manager, Professional Services is a home-based position that manages a national remote team of BD Pyxis Logistics and Pyxis IV Prep products implementation professionals.**
What is expected of you for success in this role:
Establishes strong customer relationships throughout defined geography
Builds strong regional relationships with commercial sales and customer service counterparts and teams
Perform select Account Management functions for assigned customers
Strong focus on customer satisfaction and delivering a high quality experience for all customers
Drives close collaboration with Sales, Service and Support teams
Manages professional and /or clinical staff to include Consultants, HIT, Pharmacist, Nurses, etc.
Build strong team environment, culture of teamwork, collaboration, continuous improvement and customer excellence
Has accountability for managing financial resources
Provides technical guidance to employees in general product knowledge and implementation
Develops processes and procedures to implement functional strategies
Has in‐depth expertise in own job family and knowledge of the related job families
Applies expertise to improve effectiveness and provide guidance to employees in own area
Demonstrates a commitment to meeting/exceeding customer expectations
Ability to manage complex and multi‐faceted customer issues by leveraging strong relationships both internal and external.
Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly
Adopts customers' perspectives in order to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities
Utilizes knowledge of customers' offerings and collaborates with others as necessary to make recommendations that consider the impact of key business drivers
Advises customers on the potential impact of industry trends and external business pressures in light of their business strategy
Ability to absorb strategic product roadmap and articulate high level vision to customer stakeholders
Integrates knowledge of BD’s organization structure into solutions development
Leveraging Functional Expertise
Applies comprehensive understanding of general concepts within own functional area to recommend solutions; demonstrates understanding of key business drivers
Collaborates with all relevant parties to deliver consulting services
Tracks resource utilization and ensures that usage complies with budgets and protocols; identifies areas of concern
Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non‐value added tasks
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Results Measurement and Commitment
Uses available tools to identify shortcomings in protocols, programs or deliverables; participates in cross business team(s) to gather input on service
Performs comprehensive studies of measurements against budgets and objectives; suggests improvements based on knowledge of best practices
Assists in initiating process changes; collects follow‐up data to determine if implemented improvements meet expected outcomes
Strategic Thinking ‐ Interprets internal / external business issues / interdependencies and adapts work priorities in own area
Establishes short‐term goals and assists in the definition of strategic plans for own work area
Change Leadership ‐ Embraces culture of change by authentically communicating the benefits, encouraging two-way communication, building an understanding of the change process and effectively addressing questions / concerns. Recognizes change roadblocks within one's own team and implements change management tactics to overcome them
Global Mindset ‐ Considers cultural and geographic differences when planning and making decisions
Builds effective, diverse teams that are inclusive of cultural differences
Demonstrated decision making capability
Sensitivity to accuracy and timeliness
Ability to train and evaluate support staff
Education or Equivalent:
- Bachelor’s degree required.
Experience or Equivalent:
People management experience strongly recommended. Team leadership experience required. Experience with managing virtual teams a plus.
Customer/Client relationship management experience. Demonstrated success in driving customer satisfaction and quality.
Strong background in data analytics and process improvement preferred; Salesforce, QlikView experience a plus.
Experience with HIS/PIS systems.
Experience with software implementations. Cerner and Epic a plus.
Demonstrated understanding and experience with pharmacy workflow.
Two or more years of experience in an acute care hospital environment.
Inventory management, robotics and/or IV workflow systems experience a plus.
Desire a working knowledge of a variety of software applications, including BD pharmacy automation products and exposure to solution design processes.
Experience with integrated delivery networks/enterprise level health systems preferred.
Travel may range from 60% ‐ 80%, overnight travel
Must possess valid US passport.
Must possess and maintain a valid driver’s license and meet BD’s auto safety standards
Position requires flexible working hours, including some nights and weekends.
Ability to work independently from home office.
Primary Work LocationUSA CA - San Diego Bldg A&B
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status