BD (Becton, Dickinson and Company) Manager, Professional Services (Pyxis IV Prep / Logistics) in United States

Job Description SummaryBD Pyxis™ IV Prep workflow solutions standardize compounding processes such as order review, medication picking and dose preparation to improve med safety and pharmacy workflow. Learn more:

http://www.carefusion.com/our-products/medication-and-supply-management/medication-and-supply-management-technologies/pyxis-medication-technologies/bd-cato-medication-workflow-solutions

The BD Pyxis™ Logistics pharmacy carousel is an advanced, cost-efficient and reliable drug storage and retrieval system that, through automation, reduces labor and space requirements when compared to static shelving. Expert installation consultants evaluate your environment, including mapping workflow from dock to pharmacy, to ensure an optimal carousel solution. With more than 45 models available, the BD Pyxis Logistics carousel can meet the requirements of most acute care pharmacies. Learn more:

http://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-supply-management-technologies/pyxis-medication-technologies/bd-pyxis-logistics-carousel

Job Description

Department Overview

The BD Implementation Department manages, plans and coordinates the implementation of the Medication Management Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. These project teams include staff from BD and the customer, working in synergy with each other toward the common goal of an on‐time, successful system implementation. Activities include implementation project management, product and software installation, workflow, system design and configuration tasks, integration engineering functions and detailed customer relationship and account management activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies, continuous improvement, solution design best practices and quality system requirements.

**The Manager, Professional Services is a home-based position that manages a national remote team of BD Pyxis Logistics and Pyxis IV Prep products implementation professionals.**

What is expected of you for success in this role:

  • Establishes strong customer relationships throughout defined geography

  • Builds strong regional relationships with commercial sales and customer service counterparts and teams

  • Perform select Account Management functions for assigned customers

  • Strong focus on customer satisfaction and delivering a high quality experience for all customers

  • Drives close collaboration with Sales, Service and Support teams

  • Manages professional and /or clinical staff to include Consultants, HIT, Pharmacist, Nurses, etc.

  • Build strong team environment, culture of teamwork, collaboration, continuous improvement and customer excellence

  • Has accountability for managing financial resources

  • Provides technical guidance to employees in general product knowledge and implementation

  • Develops processes and procedures to implement functional strategies

  • Has in‐depth expertise in own job family and knowledge of the related job families

  • Applies expertise to improve effectiveness and provide guidance to employees in own area

Functional Competencies

Customer Experience

  • Demonstrates a commitment to meeting/exceeding customer expectations

  • Ability to manage complex and multi‐faceted customer issues by leveraging strong relationships both internal and external.

  • Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly

  • Adopts customers' perspectives in order to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities

  • Utilizes knowledge of customers' offerings and collaborates with others as necessary to make recommendations that consider the impact of key business drivers

  • Advises customers on the potential impact of industry trends and external business pressures in light of their business strategy

  • Ability to absorb strategic product roadmap and articulate high level vision to customer stakeholders

  • Integrates knowledge of BD’s organization structure into solutions development

Leveraging Functional Expertise

  • Applies comprehensive understanding of general concepts within own functional area to recommend solutions; demonstrates understanding of key business drivers

  • Collaborates with all relevant parties to deliver consulting services

  • Tracks resource utilization and ensures that usage complies with budgets and protocols; identifies areas of concern

  • Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non‐value added tasks

  • Maintains a strong focus on delivering high quality work; holds self to high quality standards

Results Measurement and Commitment

  • Uses available tools to identify shortcomings in protocols, programs or deliverables; participates in cross business team(s) to gather input on service

  • Performs comprehensive studies of measurements against budgets and objectives; suggests improvements based on knowledge of best practices

  • Assists in initiating process changes; collects follow‐up data to determine if implemented improvements meet expected outcomes

Leadership Expectations

  • Strategic Thinking ‐ Interprets internal / external business issues / interdependencies and adapts work priorities in own area

  • Establishes short‐term goals and assists in the definition of strategic plans for own work area

  • Change Leadership ‐ Embraces culture of change by authentically communicating the benefits, encouraging two-way communication, building an understanding of the change process and effectively addressing questions / concerns. Recognizes change roadblocks within one's own team and implements change management tactics to overcome them

  • Global Mindset ‐ Considers cultural and geographic differences when planning and making decisions

  • Builds effective, diverse teams that are inclusive of cultural differences

Qualifications

  • Demonstrated decision making capability

  • Sensitivity to accuracy and timeliness

  • Ability to train and evaluate support staff

Education or Equivalent:

  • Bachelor’s degree required.

Experience or Equivalent:

  • People management experience strongly recommended. Team leadership experience required. Experience with managing virtual teams a plus.

  • Customer/Client relationship management experience. Demonstrated success in driving customer satisfaction and quality.

  • Strong background in data analytics and process improvement preferred; Salesforce, QlikView experience a plus.

  • Experience with HIS/PIS systems.

  • Experience with software implementations. Cerner and Epic a plus.

  • Demonstrated understanding and experience with pharmacy workflow.

  • Two or more years of experience in an acute care hospital environment.

  • Inventory management, robotics and/or IV workflow systems experience a plus.

  • Desire a working knowledge of a variety of software applications, including BD pharmacy automation products and exposure to solution design processes.

  • Experience with integrated delivery networks/enterprise level health systems preferred.

Other:

  • Travel may range from 60% ‐ 80%, overnight travel

  • Must possess valid US passport.

  • Must possess and maintain a valid driver’s license and meet BD’s auto safety standards

  • Position requires flexible working hours, including some nights and weekends.

  • Ability to work independently from home office.

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Primary Work LocationUSA CA - San Diego Bldg A&B

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status