BD (Becton, Dickinson and Company) Implementation Senior Project Manager in United States

Job Description SummaryThe BD Dispensing Implementation Department manages plans and coordinates the implementation of the Medication Management Solutions. Matrixed teams are assigned to customer projects and accounts based on project scope and regional / national organizational structures. The BD project team partners with the customer project team to deliver the goal of an on-time successful system implementation. Activities include; pre sales scope planning, implementation project management, product implementation, workflow and system design, configuration tasks, integration engineering functions, customer relationship and partnering and account management activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation and governance methodologies, solution design best practices and quality system requirements.

Purpose:

Clinical Operations Project Management is responsible for managing all aspects of implementation and service projects for the Dispensing organization. The Project Manager collaborates with customers and leads Implementation Project Teams on planning, scheduling and execution of all deliverables within the scope of the project or program.

Job Description

The overall responsibilities of the implementation senior project manager include:

  • Lead, facilitate, coordinate, and track day-to- day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract

  • Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities

  • Successfully manage the scope of the project, including customer priorities

  • Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution

  • Appropriately manage / escalate project issues or risks

  • Managing customer expectations of product and services

  • Providing leadership and direction for customers and BD project team

  • Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership

  • Ensuring customer satisfaction

  • Demonstrated ability of leading project teams and act as an effective team leader for all matrixed staff

  • Accurately forecasting current and future quarter revenue for each assigned projects

  • Use of all governance tools (scope document, project status reports, risk and change logs, tollgates, etc.), for all assigned projects, to effectively manage all projects

  • Provides constructive performance appraisal input through peer review process

Skills, Duties and Tasks particular to the job:

Senior Project Manager

  • Demonstrates knowledge of industry-recognized project management methodologies

  • Possesses healthcare project management experience and demonstrates advanced knowledge and understanding of project management methodologies and relevant clinical and IT operations

  • Understands customer medication management workflow and is able to consult on best use of BD products

  • Has responsibility of medium, large, or IDN sized projects, small programs, or teams

  • Is a role model in use and understanding of Implementation project governance expectations (scope management, tollgate, and risk & change management processes)

  • Able to remove team roadblocks through creative problem solving, negotiation or conflict management skills. Rarely calls upon others to help solve organizational roadblocks

  • Project scope requires significant impact to customer workflow (multi-site / IDN)

  • Manages project scope of multiple Dispensing products or cross BU products

  • Responsible for maintaining multi-project / program schedule and timeline

  • Compliant with forecasting and backlog management processes

  • Participates in pre-sale process for medium, large, or IDN size projects

  • Provides coaching, mentoring, and training for project team and peers

  • Demonstrates effective communication and engagement with customer, including corporate or C-Suite level

  • Able to effectively work across multiple departments (e.g. TSC, Sales, Finance)

  • Ensures complete project closure including, customer acknowledgement, equipment reconciliation, and transition to TSC

  • Participates in hiring process

  • Demonstrates expertise in the professional and soft skills necessary to be an effective project manager

  • Ability to build and manage relationships at the Executive level with Supply chain and IT leadership.

  • Experienced with complex IT project management including infrastructure, networking, and software related projects.

Required Soft Skills:

Senior Project Managers should exhibit competency in the following set of soft skills:

  • Negotiation skills

  • Effective interpersonal skills

  • Team leadership

  • Ability to work in a matrixed environments

  • Effective, professional customer communications (both verbal and written) including at executive level

  • Decision making skills

  • Building and leading effective project teams

  • Conflict resolution

Qualifications:

  • Bachelor's degree required or equivalent experience

  • Project management or leadership experience required

  • Specific knowledge of BD business highly desired.

  • Prefer experience implementing and supporting healthcare IT software solutions, experience with capital equipment model is a plus

  • Prefer knowledge of hospital systems and procedures that integrate with BD products.

  • Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.

  • Home based position with travel. Travel may range from 25 - 75%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office

  • Must possess and maintain a valid driver’s license and meet BD’s auto safety standards”

  • Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

Primary Work LocationUSA CA - San Diego Bldg A&B

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status