BD (Becton, Dickinson and Company) Consultant, Professional Services (Pyxis) in United States
Job Description SummaryOur BD Pyxis systems comprehensively provide medication and supply management throughout the hospital and IDN. By helping streamline workflow, improve financial performance and facilitate regulatory compliance, they can enhance medication safety and patient care.
Learn more: http://www.bd.com/en-us/offerings/brands/pyxis
The BD Implementation Department manages, plans and coordinates the implementation of BD Pyxis dispensing products. Teams are assigned to customer projects and accounts based on regional/national organizational structures. These project teams include staff from BD and the customer, working in synergy with each other toward the common goal of an on-time, successful system implementation. Activities include implementation project management, product installation, workflow, system design and configuration tasks, integration engineering functions and general customer relationship and partnering activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies, solution design best practices and quality system requirements.
The Consultant, Professional Services is experienced with the implementation of BD Pyxis dispensing products at the small to medium hospital level. This involves customer interaction and relationship development at the Pharmacy/Stakeholder level. In addition, the Consultant guides the implementation process through demonstrated expertise of clinical and technical processes of BD Pyxis systems. Projects range in scope from small to medium hospital level implementations requiring standardization for BD Pyxis dispensing products. The effective Consultant must be able to clearly communicate, thoroughly document and demonstrate BD Pyxis dispensing product implementation competency. This also involves working with the customer (with focus on small to medium hospital systems customers) by gathering customer requirements, defining best practices, design decisions and policy and procedures consulting. The Consultant effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction. The Consultant must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within BD Pyxis dispensing systems and customer teams. The Consultant is a mentor for both customers and internal team members
Facilitation of conference calls and customer meetings primarily for small - medium hospital systems BD Pyxis product implementations.
Establish rapport with customers that is conducive to a long term business relationships.
Provide team support and product information on BD Pyxis products as assigned by manager. Mentors team members to ensure product and process competency.
Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication.
Guides the review of customer site assessment and facilitates project design and implementation of BD Pyxis products and technologies.
Demonstrates knowledge of small - medium hospital level pharmacy/clinical workflow processes, hospital formulary build, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory.
Complete pharmacy and clinical pre-implementation assessments and future state design.
Ability to interact and guide diverse cross-functional teams with a focus on small - medium hospital level health systems.
Demonstrate knowledge of established BD Pyxis product implementation methodologies and tools or equivalent industry standards.
Must be detail oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives.
Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small - medium hospital level health systems.
Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations and health system standardization.
Install and support BD Pyxis software.
Mentor team members on products, best practices and customer education.
Expected to act as a customer support resource when necessary.
Knowledgeable with BD Pyxis dispensing products.
Coordinate client resources and assign project tasks.
Ability to actively lead projects when required.
Timely completion of internal company documentation.
Timely completion of project documentation.
Determines own work priorities.
Possess excellent organizational skills with the flexibility to readily adapt to change.
Education or Equivalent Required:
- Bachelors degree preferred or equivalent education and work experience.
Experience or Equivalent Required:
5 or more years of relavant experience.
Expertise in HIS/PIS systems and pharmacy and nursing workflow.
Three or more years in healthcare environment with technical (systems) involvement and computerized system applications.
Dispensing software technology experience a plus.
Must have a working knowledge of a variety of software applications, including BD Pyxis systems dispensing products and exposure to solution design processes.
Experience with small - medium health systems required.
Must be able to travel may range from 60% - 80%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.
Must possess and maintain a state-issued driver's license and meet BD's auto safety standards.
Upon hire must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test),Tetanus/Diphtheria/Pertussis.
- Pharmacy Technician, Informatacist preferred
Primary Work LocationUSA CA - San Diego Bldg A&B
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status