BD (Becton, Dickinson and Company) Calgary- Field Service Representative in Canada

Job Description Summary

The Field Service Representative is responsible for providing on-site support to BD customers that includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals and other support needed; after hour phone support, holiday and weekend on-site and phone support, as well as support of Marketing, exhibitions, and clinical trials.

• Troubleshoots issues to determine root cause and identifies possible solutions.

• Focus on improving customer satisfaction in all interactions.

Job Description

Install and service instrumentation with minimal direct supervision, as requested, in accordance with current standards.

Complete technical service bulletins on assigned instruments, as per BD guidelines and timelines.

Properly maintain car stock inventory, test equipment, tools, and technical data.

Complete service documentation, as required, by the position function or as requested.

Display maturity and judgment in time management and expense control.

Report quality control and other technical problems, in detail, to the appropriate support centre and manager.

Must be flexible and meet travel needs based on the business needs. Able to travel outside of area on short notice.

Required to complete all administrative documentation required by the position in a timely manner.

Required to be available 24x7 via phone and rotate in schedule of on-call status.

Actively supports team and continuously looks to improve the team processes to create a more efficient work environment. Back-up other Service Representatives during heavy workload and when required.

Attend training on appointed BD instruments as requested.

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.