BD (Becton, Dickinson and Company) Senior Data Analyst, Customer Quality in Tuas, Singapore
Job Description Summary
The incumbent is responsible for developing and implementing processes, methodologies and statistical tools required to collect, analyze and trend customer product complaint data to proactively identify potential product quality defect trends. He/she ensures appropriate metrics are defined, measured and analyzed for continuous improvement opportunity and product quality performance. Additionally, the incumbent will provide quantitative & qualitative analysis and insights relevant to the Greater Asia Quality Leadership Team (GA QLT); lead cross-functional/business unit projects; comfortable working on independent analytics projects and also be able to work with specialist experts on larger, more complex initiatives.
Translate the GA Quality directives into analytical projects, constantly asking the “right questions” to craft & refine potential hypotheses and outline the data visualisation storyboard
Conduct analysis using in-house approved analytics tools, and be comfortable to work with complex multiple data sources
Building and maintaining GA Quality dashboards for internal customers using internal visualisation tools Provide qualitative & quantitative analysis and insights to GA QLT on potential product quality defect trends and customer sentiments; synthesising data and analysis into action-leaning reports for internal stakeholders
Coordinate and lead GA Quality product complaint review meetings to communicate key findings to internal stakeholders, seek feedback on quality of analysis and identify new opportunities for continuous improvement
Responsible for communicating Adverse Event (AE) risks, trends, issues, or concerns in a timely fashion to the management team
Develops and maintains a library of previous data analytics requests/projects and own the central data repository of case studies / outputs
Establishes and maintains positive relationships with external and internal customers Develops and implements reports, tools, queries and procedures as to support M&A integration processes
Where necessary, capable of providing ad-hoc reports or analytics requests delivering in a thorough & accurate analysis in a timely fashion
Primary Work Location
SGP Tuas - Tuas
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.