BD (Becton, Dickinson and Company) Customer Service Representative in Tempe, Arizona
Job ID: 2018-12043
Career Level: experienced
Location: Tempe,Arizona,United States
Becton, Dickinson Interventional (BDI) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 65,000 people across 50 countries around the world. Founded more than 100 years ago, BDI pioneered many devices that are cornerstones of modern healthcare. BD - PI is the vascular division within BDI and focusses on interventional products for peripheral arterial disease (PAD), end stage renal disease (ESRD), and Cancer.
We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness, respect, and feel valued, acknowledged and rewarded.
Be Your Best at BD-PI – and ultimately, you can have an impact on the lives of people around the world.
Summary of Position with General Responsibilities:
Provide internal customer service support for Bard Peripheral Vascular, Bard Biopsy Sales Force and domestic Customers
Essential job Functions:
Essential Job Functions
Determines requirements by working with customers
Utilize a customer relationship application and /or database to record activities and research product information
Enter customer orders for shipment from BPV for over 4000 product codes
Provide support and assistance to the outside sales force
Handle requests for returned product
Process debit and credit memos for Contract Department corrections
Complete transactions for Return Goods, Trade-outs
Work with other teams cross-functionally to resolve customer and sales force issues
Respond to inquiries by clarifying desired information; research, locate, and provide information
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems
Fulfill requests by clarifying desired information; completing transactions; forwarding requests
Update job knowledge by participating in educational opportunities
Enhance CR Bard reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
One (1) or more years customer service experience desired, one year Call Center experience a plus
Education and/or Experience:
One year customer service experience desired; one year telephone experience a plus.
Computer and good organizational skills a must.
Experience working with Oracle preferred, but not required.
High school diploma.
While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear.The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.
While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. Bard Peripheral Vascular is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status