BD (Becton, Dickinson and Company) Customer Service Representative in Tempe, Arizona

Job ID: 2018-12043

Career Level: experienced

Relocation: No

Location: Tempe,Arizona,United States


Becton, Dickinson Interventional (BDI) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 65,000 people across 50 countries around the world. Founded more than 100 years ago, BDI pioneered many devices that are cornerstones of modern healthcare. BD - PI is the vascular division within BDI and focusses on interventional products for peripheral arterial disease (PAD), end stage renal disease (ESRD), and Cancer.

We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness, respect, and feel valued, acknowledged and rewarded.

Be Your Best at BD-PI – and ultimately, you can have an impact on the lives of people around the world.

Summary of Position with General Responsibilities:

Provide internal customer service support for Bard Peripheral Vascular, Bard Biopsy Sales Force and domestic Customers

Essential job Functions:

Essential Job Functions

  • Determines requirements by working with customers

  • Utilize a customer relationship application and /or database to record activities and research product information

  • Enter customer orders for shipment from BPV for over 4000 product codes

  • Provide support and assistance to the outside sales force

  • Handle requests for returned product

  • Process debit and credit memos for Contract Department corrections

  • Complete transactions for Return Goods, Trade-outs

  • Work with other teams cross-functionally to resolve customer and sales force issues

  • Respond to inquiries by clarifying desired information; research, locate, and provide information

  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems

  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests

  • Update job knowledge by participating in educational opportunities

  • Enhance CR Bard reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Basic Qualifications:

One (1) or more years customer service experience desired, one year Call Center experience a plus

Education and/or Experience:

  1. One year customer service experience desired; one year telephone experience a plus.

  2. Computer and good organizational skills a must.

  3. Experience working with Oracle preferred, but not required.

  4. High school diploma.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear.The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment:

While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. Bard Peripheral Vascular is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status