BD (Becton, Dickinson and Company) Customer Service Representative I in Tempe, Arizona

Becton, Dickinson Interventional (BDI) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 65,000 people across 50 countries around the world. Founded more than 100 years ago, BDI pioneered many devices that are cornerstones of modern healthcare. BD - PI is the vascular division within BDI and focusses on interventional products for peripheral arterial disease (PAD), end stage renal disease (ESRD), and Cancer.

We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness, respect, and feel valued, acknowledged and rewarded.

Be Your Best at BD-PI – and ultimately, you can have an impact on the lives of people around the world.

Provide internal customer service support for Bard Peripheral Vascular, Bard Biopsy Sales Force and domestic Customers

  • Answer incoming customer inquiries by phone and email

  • Places orders for customer by phone, email and fax for shipment from BPV for over 4000 products codes

  • Determines requirements by working with customers

  • Utilize a customer relationship application and /or database to record activities and research product information

  • Provide support and assistance to the outside sales force

  • Handle requests for returned product

  • Work with other teams cross-functionally to resolve customer and sales force issues

  • Respond to inquiries by clarifying desired information; research, locate, and provide information

  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems

  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests

  • Update job knowledge by participating in educational opportunities

  • Enhance CR Bard reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

  • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking

  • Ability to be flexible in work schedule, including a willingness to work overtime as needed

  • Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate

  • Positive and Professional attitude

  • Self-Starter / Quick Learner

  • Sense of Urgency

JDE Experience desirable

  • High school diploma

  • Associate or Bachelor's degree a plus

  • One year customer service experience desired; one year call center experience a plus

  • Computer and good organizational skills a must.

While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear.The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. Bard Peripheral Vascular is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.

Industry Standard/Category: Medical Device/ Customer Service

ID: 2018-12359

Career Level: experienced

Relocation Available?: No

External Company Name: C.R. Bard, Inc.

External Company URL: www.crbard.com

Street: 1415 W. 3rd Street

C. R. Bard, Inc. (NYSE: BCR) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 13,000 people around the world. Founded in 1907, we pioneered many devices that are now the cornerstones of modern healthcare.

We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness and respect, and feel valued, acknowledged and rewarded. Bard is a M/F, Disabled and Vet EEO/AA Employer.

Be Your Best at Bard – and ultimately, you can have an impact on the lives of people around the world.