BD (Becton, Dickinson and Company) Capital Systems & Services Coordinator I in Tempe, Arizona

Job ID: 2018-12441

Career Level: entry level

Relocation: No

Location: Tempe,Arizona,United States


Becton, Dickinson Interventional (BDI) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 65,000 people across 50 countries around the world. Founded more than 100 years ago, BDI pioneered many devices that are cornerstones of modern healthcare. BD - PI is the vascular division within BDI and focusses on interventional products for peripheral arterial disease (PAD), end stage renal disease (ESRD), and Cancer.

We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness, respect, and feel valued, acknowledged and rewarded.

Be Your Best at BD-PI – and ultimately, you can have an impact on the lives of people around the world.

Summary of Position with General Responsibilities:

This position is a Coordinator I entry level position within the Capital Systems & Services department. The Coordinator will be responsible for maintaining the day to day activities of receiving and processing service, repair, and complaint requests on BDPI capital equipment and loaner logistic management; maintaining capital inventory movements (per applicable standards, operating procedures and work instructions); prioritizing and producing quality work in the face of heavy, constantly changing, workload; generating quality driven service records within the service management system following GDP; processing equipment loaner/replacement movements with the ERP system; initiating follow up calls/emails to coordinate the return of customer owned and BD owned equipment and performing quality reviews of the records and assists in the closure process.

Essential job Functions:

  • Receive and process incoming service requests via phone, email, and fax.

  • Responsible for accurately documenting all alleged deficiency's and the requests for service on BDPI capital equipment into the electronic database and assigning failure codes to assist service centers with root cause evaluation/investigation.

  • Responsible for accurately making complaint determination, performing patient severity assessment, and determining reportability on all reported issues. (e.g. MDR, etc).

  • Responsible for accurately recording and documenting all complaint related information received from customers and BD employees into the service records.

  • Research capital equipment ownership, warranty & contract status, and service history.

  • Accurately initiate and process equipment loaner/replacement movements with the ERP system.

  • Request and coordinate loaner/replacement shipments.

  • Order and maintain packaging materials for magnum loaner and return box shipping requests.

  • Responsible for performing follow up calls to customers and BD employees to return equipment & obtain additional information needed to process service records.

  • Update replacement serial #’s within service records and contract agreements.

  • Close files for all product groups in a timely manner.

  • Trains on, understands, and follows company procedures and regulatory requirements.

Basic Qualifications:

  • Detail-oriented.

  • Organizational skills.

  • Computer-savvy skills.

  • Multi-tasking skills.

  • Technical writing skills.

  • Basic interpersonal skills – active listening.

  • Software application skills.

  • Basic problem-solving / troubleshooting skills.

  • Oral and written presentation skills.

  • Ability to work in cross-functional teams

Education and/or Experience:

  • High School graduate, college degree preferred

  • Five years administrative experience

  • Excellent written and oral communication skills

  • Medical industry (GMP) experience preferred

  • Proficient in MS Office (Excel preferred)

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment:

While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment.

Bard Peripheral Vascular is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status