BD (Becton, Dickinson and Company) Sales Representative (Urology Reorder)- Liberator Medical Supply (LMS) in Stuart, Florida
The Urology/Ostomy Sales Representative performs initial or follow-up sales calls to prospective and current Ostomy customers. The Ostomy sales representative is responsible for ensuring that the customer contact in each prospective sales call meets the customer service and satisfaction experience that is indicative of a true “Liberator” experience
Articulate the features and benefits of Ostomy and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment
Complete initial and follow-up calls on prospective leads via inbound and outbound calls/dialer to include identifying and resolving customer concerns within the process
Track daily production and submit daily sales logs to direct supervisor
Maintain departmental call volume requirements to include inbound and outbound calls
Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers
Meet or exceed monthly departmental sales goals as established by Sales Ops management
Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up
Assist other departments and team members when required or requested to help meet business needs.
Seek continual education opportunities to remain up to date with products and processes
Perform other duties and tasks as assigned
High School Diploma or general education degree (GED)
Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools. Ability to write some external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.
Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.
Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer: Knowledge of Word Processing software, Excel, Access and/or other database software.
Telecommunications: ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems)
High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.
While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 50 lbs.
While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.
Career Level: entry level
Division Name: Liberator Bard Medical
Relocation Available?: No
External Company Name: C.R. Bard, Inc.
External Company URL: www.crbard.com
C. R. Bard, Inc. (NYSE: BCR) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 13,000 people around the world. Founded in 1907, we pioneered many devices that are now the cornerstones of modern healthcare.
We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness and respect, and feel valued, acknowledged and rewarded. Bard is a M/F, Disabled and Vet EEO/AA Employer.
Be Your Best at Bard – and ultimately, you can have an impact on the lives of people around the world.