BD (Becton, Dickinson and Company) Global Services Education and Training Specialist (Technical) in Sparks, Maryland
Job Description Summary
The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.
JOB SUMMARY :
The Global Services Training Specialist is a subject matter expert instructor for BD Diagnostic Systems Products, Systems or Kiestra. This professional will deliver tier level instruction in both Applications and Technical Training. The Training Specialist will concentrate in one or more of BD Products or Systems areas (Microbiology, Molecular, Women’s Health and Cancer or Lab Automation (System)). The Training Specialist will enhance the competencies of individual employees and/or customers by creating a performance based training environment that will boost workplace performance in alliance with BD core values and business objectives. The Training Specialist will be responsible for performing training needs assessments, delivering curriculum and learning materials and for managing all phases of training interventions.
DUTIES AND RESPONSIBILITIES :
Lead scheduled systems training sessions in BDDS for Applications, Field and Remote service, Dealers and Distributors (Contractors) and customers.
Execute training against demand planning schedule for applications and technical training globally
Participate and excel in the Global Instructor Certification and Qualification Program
Identify training needs by evaluating strengths and weaknesses
Translate requirements into trainings that will groom customers and BD Associates employees for the next step of their career path
Customize training materials to enhance student learning
Direct structured learning experiences and monitor their quality results
Acclimate new hires to the business and conduct orientation sessions
Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
Periodically evaluate ongoing programs to ensure that they reflect any changes
Stay abreast of the new trends and tools in employee development
Participate in services escalations, Service Bulletins and Extended Core Teams for New Products
MINIMUM QUALIFICATIONS :
KNOWLEDGE AND SKILLS:
Technical Knowledge & Skills:
Excellent presentation and communication skills
Engineering and Technical Equipment Maintenance and Repair Background (preferred)
Ability to work with minimal direction to create concise, effective communication materials
Global and culturally focused
Effective organization, global coordination and goal setting
Adult Education Principles
Facilitation and training principles in multi-modal delivery environment
Classroom Management – Maintain oversight and coordination of classroom environment
Safety – Promote safety through Personal Protective Equipment (PPE) and closely follow BD Environmental Health and Safety policies and procedures.
Customer Focus – anticipates needs of internal and external customers and delivers solutions to improve image and loyalty
Action Oriented - agile and timely to deliver
Process Effectiveness - understands the results that need to be achieved and establishes efficient plans for self or others to achieve them (new and improve)
Personal Responsibility - takes ownership of responsibility without waiting for direction
Innovation - Ability to make something from nothing
EDUCATION AND EXPERIENCE:
Requires a Bachelor’s degree in Engineering, Technology, Information Technology, Education, Training, HR or related field/experience.
2 or more years’ experience with education training and delivery in medical diagnostic systems
3 or more years of project leadership and management
5 or more years’ experience implementing projects within a cross functional organization highly desired.
Adequate knowledge of learning management software
Familiarity with traditional and modern training methods, tools and techniques
Familiarity with talent management and succession planning
Ability to conduct cost-benefit analysis and calculate training ROI
Sound decision making and organizational skills
Ability to present complex information to a variety of audiences
Regularly required to sit, stand, bend and reach.
Ability to view computer monitor and use keyboard for prolonged period of time
Ability to sit for prolonged period of time, handling, fingering, listening, near vision, midrange vision in connection with performing essential functions.
Some global travel maybe required
Primary Work LocationUSA MD - Baltimore
Work Shift1st Shift 8am-530pm (United States of America)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status