BD (Becton, Dickinson and Company) Global Process Leader, Service Engineering in Sparks, Maryland

Job Description Summary

Job Description

Summary

The Becton, Dickinson and Company (BD) Life Sciences, Diagnostics Systems business is seeking a Global Process Leader, Service Engineering, to join our team of talented and diverse individuals. The qualified individual will become part of the Global Technical Services organization located in Sparks, MD.

Reporting to the Director Global Product Support, the Global Process Leader, Service Engineering, serves as the owner and subject matter expert for the Global Product Development System (GPDS) processes, templates, and best practices ensuring Service functional excellence across each program. Additionally, the Global Process Leader, Service Engineering, is responsible for designing and leveraging advanced labor modeling to determine efficient Service Engineering team membership across new product development core teams and will play a key leadership role helping drive Service Engineering continuous improvement initiatives to decrease our cost to serve globally. Finally, the Global Process Leader, Service Engineering will lead the data privacy and product security initiatives impacting Regional Service delivery across all Diagnostic System product platforms.

GPDS & Continuous Improvement:

  • Strategy and Governance:

  • Leads strategy and measurements around GPDS excellence execution, based on three foundational pillars: process, training and culture change.

  • Designs and implements a governance model for requesting new process development.

  • Designs, leverages and optimizes advanced labor modeling tools and techniques to determine the most efficient number of System Support Specialist core team members for each new product development program.

  • Training, Assessment, & Onboarding:

  • Assesses current functional training offerings, needs, and gaps as they relate to GPDS and new product development.

  • Works with function to create and implement functional training plans.

  • Where needed, may develop and deliver functional training content. Ensures training to the step plans is developed, maintained, and delivered.

  • Maintains the functional onboarding process for members from the function who are becoming a Core Team Member (CTM) for that function for the first time.

  • Drives the CTM assessment process within the function.

  • Ensures functional lessons learned and best practices from ongoing GPDS projects are captured and shared.

  • Subject Matter Expert:

  • Acts as subject matter expert for GPDS processes, templates, and resources within the function.

  • Responsible for periodic report-outs to Service function and DS Leadership Team members on GPDS excellence initiatives, measurable program health and timelines.

  • Communication planning and Functional Excellence Reviews (FER’s):

  • Defines the FER process and participants for the Service function and drives compliance.

  • Ensures that FER feedback and actions are captured and disseminated.

  • Establishes the process and norms for other reviews within the function (e.g. Commercial Excellence and Launch Readiness Review).

  • Functional GPDS Processes and Documents:

  • Ensures key GPDS documents and templates are kept up-to-date, including: step plans, scaling plan, functional swim lane slide, and functional content in the Preliminary Business Plan (PBP) and Integrated Business Plan (IBP) template.

  • Owns the creation of new and continuously improves current functional processes and templates relating to GPDS and functional excellence.

  • Ensures alignment of functional processes and templates for key GPDS materials with other functions’ processes and templates through collaboration with other Functional Excellence Leaders and the GPDS leader.

  • GPDS Champions:

  • Coaches and trains the Regional GPDS Champions to share and represent GPDS excellence best practices amongst their Regional associates.

  • Equips GPDS Champions to train and develop Extended Core Team Members (ExCTM’s) on their role and the importance of delivering strong Voice of Service (VOS) to the CTM.

  • General:

  • Create, support, and lead Service Engineering continuous improvement initiatives to decrease our cost to serve globally.

  • Represents Service function on the GPDS Continuous Improvement Core Team.

  • Works with the GPDS Project Management Office (PMO), GPDS Leader, and Functional Excellence Leaders from other functions to ensure DS product development practices are well-defined, integrated across functions, and are optimized to drive high quality product development and delivery.

  • Demonstrates appropriate Constructive Challenge, rigor, and transparency throughout product development cycle.

  • Drives quality standard for functional deliverables.

Data Privacy and Product Security:

  • Partner with Regional Service product security associates to address security business processes, standards, documentation requirements and budget to remain complaint with domestic and international security standards such as: SOC 2 and GDPR.

  • Represents Service function on the Product Security Core Team and Rapid Response Team providing the VOS to help develop the business unit strategy.

  • Reviews Product Security Office (PSO) data privacy, cyber and product security risk assessments and works with Core Team Leader (CTL) and CTM to recommend product design recovery and remediation.

  • Leads the Service delivery model and coordinates VOS input into the design and execution of required OS Patch Update implementation plans.

  • Authors and reviews Service section of customer facing letters on the topic of data privacy and product security.

  • Ensures Global Compliance requirements are communicated and training is created and delivered across each product platform if a product security risk arises.

  • Incorporates Service function product security measures across all Diagnostic System platforms, to: Identify, Protect, Detect, Respond, and Recover.

Required Qualifications:

  • Bachelor’s degree in engineering, business, scientific, or related discipline

  • Minimum 3 years of experience managing cross-functional processes, people and teams

  • A process-oriented and systems-thinker, possessing a global mindset and collaboration skills

  • Occasional business travel required 10% of time

Preferred Qualifications:

  • Bachelor’s degree in Mechanical or Electrical Engineering, Biomedical Science, Business Administration, or related scientific discipline

  • Master’s or advanced degree in related field desirable

  • Experience managing a team and/or leading new process changes within Service Engineering, Research & Development, Quality Engineering, Field Service, Technical Support, or Product Management highly preferred

  • Experience implementing product development projects within a matrixed organization

  • Project Management experience with PMP Certification desired

  • Proven ability to coach and influence teams not under direct management

  • Good presentation and communication skills

  • Continuous improvement with certification as a 6 sigma black or green belt, or lean leader

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status

Primary Work LocationUSA MD - Baltimore

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status