BD (Becton, Dickinson and Company) 技术支持工程师_DPT_上海 in Shanghai, China
Job Description Summary
• Responsible for troubleshooting technical problems, diagnosing, analyzing and/or repairing products.
• Documents and educates team on best practices
• Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills
• Manage daily hotline calls and ability to analyze the errors in a logical way
• Maintains case records of required in SFDC system.
• Provide the training for the end user to ensure they can use the system properly
• Support the field service when needed
• BS in electrical or Computer Science or at least 3 years related work experience
• At least 3 years’ experience in field service of equipment
• Has the experience of service process in international company
• Has the hotline experience with good customer communication
• Experience with PC/ Windows system.
• Experience in driving technic/power unit engineering (motors and controller)
• Communicate effectively with customers; Listen to customers' needs and takes actions to meet them
• Willing to business travel to support service case
Primary Work Location
CHN Shanghai - HQ
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.