BD (Becton, Dickinson and Company) Specialist II, Technical Customer Advocacy in San Diego, California

Job Description Summary

Job Description

Summary

Customer Advocacy - Technical is responsible for managing the technical related customer experiences for our products and services, as well as prioritizing business opportunities and product / service solutions. This role will be supporting complaint handling for the Infusion Pump products.

What is expected of you for success in your role:

  • Demonstrates working knowledge of the product line and how products are used and serviced

  • Conducts tests as instructed by others and often participates in the creation of the test plans

  • Follows written procedures and accepted flow charts to determine the significance of each complaint received

  • Escalates complaints as defined by system

  • Documents customer feedback and initial assessment information without adding opinion

  • Forwards information to appropriate people as defined in written procedures including complaint assessment based on formal flow charts and product knowledge

  • Writes or reviews technical customer closure letters prior to closing complaint files for most issues

Qualifications:

  • BA or BS required, Engineering or Technical discipline preferred

  • 0 -2 years’ experience in Quality, Regulatory, or Operations

  • Knowledge of FDA regulations, trends for medical devices

  • Knowledge of ISO standards, manufacturing, federal regulations

  • Experience with SAP and Trackwise preferred

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status

#LI-OPS

Primary Work LocationUSA CA - San Diego TC Bldg C&D

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status