BD (Becton, Dickinson and Company) Quality Inspector II, Field Service in San Diego, California
Job Description SummaryJob Description Summary
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its 65,000 employees have a passion and commitment to help enhance the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to accurately detect disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.
BD Core Values
• We do what is right
• We thrive on innovation and demand quality
• We are all accountable
• We learn and improve every day
• We help each other be great
BD Leadership Commitments and Values
• Be bold and strategic
• Remove obstacles and empower others
• Deliver results that matter
• Debate and decide, then commit and go
• Win as one BD
• Have the courage to iterate, try new things and embrace change
The Service Quality Inspector II is responsible for the Quality processes within the Service organization, including the Service Depot, Field Service and/or International Service. This Individual develops and implements programs to establish and maintain quality standards of existing products and services, as well as developing programs to focus employees on quality improvement. Develops policies, procedures and methods to check product, material, components and/or operational quality and improve same.
Essential Job Functions
Work with Quality and Global Customer Service (GCS) organizations to develop policies, procedures, and methods to ensure products and services are meeting customer and regulatory expectations and requirements.
Demonstrates knowledge of applicable regulations and standards.
May act as a source of technical expertise for others.
May assist in creating and training others on SOPs, SWIs, and quality guidelines.
Works with a minimal degree of supervision. Accountable for setting direction of work and completing work tasks.
Identifies non-compliance within company processes and records.
Participates in multiple aspects of customer support, customer and field training, technical support, field service, remediation, audits, and complaint review and analysis.
Supports planning, implementation, and tracking of corrective actions and improvements.
Applies knowledge and skills to complete a variety of assignments; may act as a source of technical expertise for others.
Works within defined process procedures or methodologies and may help determine methods and procedures on new assignments.
Responsible for understanding and developing the complaint process from intake to customer resolution.
Familiar in the use of inspection and test tools such as calipers, micrometers, height gages, surface plates, pressure sensors, and other special purpose inspection instruments.
Working knowledge and understanding of Food and Drug Administration (FDA) 21CFR 820 and International Organization for Standardization (ISO) ISO 13485
Ability to read and interpret engineering drawings, specifications, and industry workmanship standards. Good understanding of geometric dimensioning and tolerancing.
Maintains accurate documentation and history records in accordance with departmental procedures and industry regulatory agencies i.e. FDA and ISO.
Ability to write detailed reports.
Ability to write and communicate effectively with a variety of audiences.
Experience working with local or distributed service or support teams.
Working with large data sets and coding experience are a plus.
All roles above use ERP System: SAP system and CRM (SFDC), plus if previous knowledge
Familiar with installation, inspection, and qualification methodologies.
High school diploma/GED required, Bachelor's degree in science or engineering preferred.
2-3 years of experience preferred in a relevant role in field service quality, quality specialist, quality auditor, or quality analyst, in medical device or regulated industry preferred.
Strong communication skills required.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status
Primary Work LocationUSA CA - San Diego TC Bldg C&D
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.