BD (Becton, Dickinson and Company) Project Manager, Service Readiness in San Diego, California

Job Description Summary

Job Description

The BD MMS Service and Support organization provides technical service and field support to BD’s Dispensing and Infusion customers. The Operational Excellence team manages the Service and Support organization’s portfolio of strategic, continuous improvement and service readiness projects. Projects undertaken may be technology, process, product and/or organizational in nature and will typically have the goal of improving customer satisfaction, reducing inefficiencies and/or improving workforce engagement. The Operational Excellence team is also responsible for driving consistent process adoption across the Service and Support organization and locations.

The Service Readiness Project Manager (PM) supports the Service and Support organization by leading and contributing to new product and services projects utilizing project management skills, functional knowledge (e.g. service operations, field operations), and business acumen. The Service Readiness PM effectively performs the required tasks to ensure timely execution, achievement of supportability, and successful change management and adoption. The Service Readiness PM must have the ability to establish collaborative working relationships with cross-functional project teams.

Project Management

  • Leads Service Readiness actions across multiple new product introduction projects simultaneously using project management methodologies such as PMBOK (PMI).

  • Partners with Readiness Network and Service & Support stakeholders to ensure timely and successful project completion.

  • Support the development of project charters, plans, and schedules; manages project budgets, communication plans, project review meetings, and deliverables.

  • Identifies and monitors key measures to ensure project success and prepares project status reports.

  • Coordinates/facilitates/supports all aspects of project management in regards to key organizational, process and technology change levers to align resources and operations with business objectives.

Communication & Change Management

  • Create and deliver management team and stakeholder, project and business case presentations.

  • Support the development of presentations that deliver succinct/concise recommendations to management team and be able to provide rationale and justifications behind the recommendations.

  • Determine and articulate the project’s impact to its stakeholders. Partner with stakeholders on plan to manage the impact of a project, including training, communication and risk management plans.

  • Ensure adoption of new processes and knowledge application by identifying, monitoring and communicating success metrics.

  • Draft communications and partner with Education Services team to create and deliver training content.


  • Simultaneously contributes to multiple readiness and readiness process improvement projects led by others using technical skills such as LEAN, six sigma, CTQ, etc.

  • Gathers requirements, defines and documents business processes/procedures using workflow modeling techniques.

  • Analyzes LCR quantitative and qualitative data and recommends insights and solutions to management team and readiness network.

  • Uses data insights, process knowledge and critical thinking to identify and validate readiness opportunities.

  • Develops business cases for readiness approach to optimize customer experience.


  • Timely completion of internal company documentation.

  • Timely completion of any Company or Department required training.

  • Mentor colleagues on best practices for project management and process design.

  • Performs other duties as assigned.


  • Ability to manage ambiguity

  • Ability to multi-task

  • Critical thinking

  • Excellent interpersonal, communication, presentation and influencing skills

Education or Equivalent:

  • Bachelor’s Degree in a technical field required.

Experience or Equivalent:

  • Three or more years of experience in project management and/or process improvement.

  • Managed/supported projects cross-functionally in an iterative, fast paced environment.

  • Strong MS office skills particularly in advanced PowerPoint & Excel.

  • Strong analytical, problem-solving, verbal, listening and interpersonal skills.

  • Excellent Verbal, Written and Communication Skills.

  • Strong leadership, group facilitation, and project management skills.

  • Strong business operations/business process knowledge/experience.

  • Establish rapport with internal and external stakeholders that is conducive to a long term business relationships.


  • Project Management Professional (PMP) preferred.


Primary Work LocationUSA CA - San Diego TC Bldg C&D

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status