BD (Becton, Dickinson and Company) Healthcare Analytics Consultant - Client Optimization in San Diego, California
Job Description SummaryBecton, Dickinson and Company’s Global Customer Services BI & Analytics team has a vision to become a world class center of excellence that provides tangible competitive advantage for BD by delivering actionable intelligence services to the organization. Using knowledge of BD business objectives, strategies and requirements, we identify opportunities where information can be leveraged to achieve significant business benefits. We automate information delivery and communicate insights and benefits so that they are easily understood. Also, we influence management and others to take action to support continuous improvement and greater customer satisfaction.
Our team is looking for a Healthcare Analytics Consultant that can develop actionable research questions, prepare and analyze datasets, and present key findings to clients and internal stakeholders in a clear way. The ideal candidate will be an analytically-driven team player, with excellent attention to detail who wants to explore customer experience improvement opportunities. This position will be responsible for building client-facing custom reports, dashboards, and proactive monitoring of client performance during optimization service engagements.
The core responsibilities include:
Assist in determining business and/or customer needs by effectively conducting interviews and leveraging various tools and analytical methods; summarize findings in a coherent manner to develop and propose appropriate solutions.
Support the development of presentations and reports in support of client enablement engagements and optimization services
Use visuals/infographics to tell the data story.
Maintain communication with internal and external customers to ensure customer satisfaction and continuous program improvement.
Understand and define data requirements for various data sources in support of analytics team initiatives.
Extract, analyze and use data to build analysis, metrics and business cases to support decision-making using various sources including Hadoop, SQL Server, and flat files
Work with our stakeholders to design and implement new analytics solutions, including reports and dashboards.
Identify key client trends, issues and opportunities and assist in formulating strategies to improve customer experience.
Provide ad hoc information and insights support to key stakeholders.
Required Work Experience
3-5 years of experience in business intelligence and/or statistical analysis with quantitative measurement skills. Strong experience with BI tools, data extraction, data manipulation and analysis (SQL Queries).
3+ years visualizing data and communicating complex information to technical and non-technical audiences
Preferred Work Experience
2 or more years of medical device/ health care industry experience
1 year Knowledge/Experience with Big Data/Hadoop tools
Experience with statistical analysis tools
Bachelor’s degree in Marketing, Business, Statistics, Computer Science or related field of study, Required
Master’s Degree in Marketing, Business, Statistics, Computer Science or Analytics or related field of study, Preferred
Ability to cultivate and maintain productive working relationships with internal business partners
Ability to analyze and interpret data
Ability to present and tell the data story with visuals/infographics
Advanced Microsoft Office skills – Excel, MS Access and PowerPoint
Experience developing and executing SQL queries
Experience with business intelligence reporting tools
Ability to manage multiple, simultaneous responsibilities
Ability to travel up to 20-30% of the time
Must have proof of legal authorization to work in US.
Becton, Dickinson and Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, national origin, disability status, veteran status, or any other characteristic protected by law.
Primary Work LocationUSA CA - San Diego Bldg A&B
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status