BD (Becton, Dickinson and Company) Senior Project Manager, DHA Service & Support in San Antonio, Texas
Job Description SummaryThe Senior Project Manager role for DHA Service & Support is a staff position responsible for coordinating Service and Support activities to meet service agreements for Defense Health Agency (DHA) customers including management of complaints/inquiries, proactive & reactive support and regular performance reporting (Preventative Maintenance, Security, etc.) This role has a matrixed accountability to the BD DHA focused Enterprise Program Manager and the larger BD Federal Account Team.
Job Title: Senior Project Manager, DHA Service & Support
Location: Home based position with travel
The BD MMS (Medication Management Solutions) Service and Support organization provides technical and field support to BD’s Pyxis Dispensing and Alaris Infusion customers.
Review GCS portions of federal government Dispensing contracts or proposals and align with GCS leadership.
Coordinates service escalation resolutions originating from BD Federal Account Team (Professional Service, Service & Support, Sales) and DHA customers
Coordinate with GCS International for overseas DHA reactive service escalations
Planning process & system improvements to enhance DHA supportability
Coordinates Device Security compliance
Supports contracting and support and services local teams to ensure appropriate contractual coverage for service activities.
Coordinate logistical support for GCS International service events
Monthly & Quarterly Performance Status Report to DHA documenting service performance as required by service agreements
Required Soft Skills:
Senior Project Manager should exhibit competency in the following set of soft skills:
Effective interpersonal skills
Ability to work in a matrixed environments
Effective, professional customer communications (both verbal and written) including at executive level
Decision making skills
Building and leading effective project teams
Bachelor's degree required or equivalent experience
3-5 years of project management related healthcare or medical device support preferably for the military
Prefer working knowledge of military medicine, correctional medicine, or Veterans Affairs operations preferred.
Specific knowledge of BD business highly desired
Prefer knowledge of hospital systems and procedures that integrate with BD products.
Excellent written and verbal communication skills
Strong grasp of technology and its impact on software deployment
Ability to contribute to operational and strategic development of the organization
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Home based position with travel. Travel may range from 25 - 50%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis
Must be US Citizen and possess a current Department of Defense (DoD) security clearance or have the ability to successfully adjudicate to a DoD security clearance through the Office of Personnel Management (OPM) upon hire.
Must have the ability to pass background check for Department of Justice (DoJ) and Veterans Affairs (VA) and obtain security clearance.
Must possess a United States passport or have the means to obtain upon hire.
Primary Work LocationUSA TX - San Antonio
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status