BD (Becton, Dickinson and Company) HR Data Ops Specialist in San Antonio, Texas

Job Description SummaryRESPONSIBILITIES:

HR Data Operations Specialist, the purpose of this position is to plan, organize, coordinate and manage the service delivery of the Americas ensuring a positive customer experience and a partnership with HR. This position supports key HR Operation team members in resolving customer inquiries at tier 1 and/or tier 2 levels. The position will utilize discretionary latitude in decision-making and as a subject matter expert in HR managed policies in the Americas Data Management. HR Data Ops Specialist position provides expertise and is a point of contact cross functionally with the applicable Center of Excellence (CoE). HR Data Ops Specialist reports to the Americas ASC Data Management Process Lead.

Job Description

Key Responsibilities

  • Serve as the subject matter expert for Data Management / Data Ops programs, policies and processes

  • Identify and recommend methods to update, simplify and enhance processes, procedures and technologies

  • Provide staff with technical support and guidance on core Americas Data Management HR processes (respond to and resolve increasingly complex issues)

  • Act in a consultative and project management role to support definition and implementation of program delivery. Identify process and systems implications of, and solutions to, new or modified programs and policies

  • Primary interface to CoE and Non-HR functional departments to appropriately escalate inquiries/concerns

  • Lead or participate in continuous improvement initiatives to ensure services are effectively delivered

  • May develop and mentor staff

  • Launch case management with ownership from intake to transition, escalation, or closure within the set forth service level agreement

  • Ensure on the job training occurs where appropriate

  • Gather and analyze appropriate metrics, data and reports around compliance, performance, and data analytics (peer-level) to help initiate improvements

  • Provide input into appropriate metrics and reports around compliance, performance, and data analytics

  • Lead and/or Support special projects.

QUALIFICATIONS :

  • Experience working with an HRIS system, preferably Workday

  • Minimum of 2-two to 3-three year’s professional experience working in a Shared Services environment supporting HRIS Data Management and Data Operations

  • Strong Excel Skills

  • Strong problem solving and analytical ability

  • Proficient in group end to end HR processes

  • Excellent oral and written communication skills and the ability to independently compose routine written communications.

  • Strong attention to detail and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies

  • Stellar customer service skills

  • Excellent proficiency in English (read, write and speak) required.

  • Proficiency in Spanish, Brazilian Portuguese, and/or French languages a plus

EDUCATION :

  • High School diploma required. Associate’s Degree or Bachelor's degree in HR/Business Administration preferred.

Primary Work LocationUSA TX - San Antonio

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status