BD (Becton, Dickinson and Company) IT TRM Advisor (m/f) On-Site Services in San Agustin del Guadalix, Spain

Job Description Summary

To strengthen the IT team in EMEA, we are currently looking for an IT TRM Advisor (m/f) – On Site Services (OSS) to be based in Heidelberg.

Job Description

The Technical Relationship Management (TRM) organization is the gatekeeper / interface between the BD internal Business Relationship Management, Businesses, Functions, IT Global Infrastructure Towers and the Suppliers / Vendors servicing BD with IT services, operations and technical project execution. All IT-technical aspects, one-time efforts or long term service establishment to the business, is managed by the TRM team. This team owns related Project Management, Project Execution, Communications Management as well as Risk and Issue Management.

The TRM Advisor OSS is primarily managing the supplier delivery of Onsite Support Services and Dispatch Services as well as the improvement of such. The onsite and dispatch services are a key element to customer satisfaction and spans widely from incident resolution to dispatching of pre-configured computers and devices to new employees as well as the lifecycle of end user IT components. Besides, he is responsible for overseeing the infrastructure operational environment in the German, Czech and Austrian BD offices.

Further responsibilities:

  1. Maintain Operational Services Levels across EMEA
  • Oversee Incident/Service Request, Change Management

  • Manage outcomes via the operational SLA’s

  • Escalation Management

  • Govern and facilitate lifecycle technology refreshes

  1. Delivery of new Services/Technology
  • Steward IT integration and transformation projects

  • Partner w/HCL – requirements to execution

  • Drive OSS governance

  • POC for new business (via BRM) and IT initiatives requiring infrastructure through HCL

  1. Drive Innovation
  • Constantly driving continuous improvement, thinking of new ways to do things

  • Introducing new technologies to improve the end user experience

About You

You have at least 3 years post-qualification experience in a similar role and organization as well as demonstrable IT Infrastructure and project management expertise (Prince2, PMP, etc.). You have a good knowledge of ITIL and a continuous & versatile learning agility.

Further requirements are:

  • Excellent English as well as good German communication skills (technical & non-technical)

  • Good interpersonal skills to support & improve supplier performance

  • Business acumen

  • Result driven

Our Offer

Collaboration in a highly motivated global environment. A familiar work climate in an innovative environment where your input counts. A safe workplace with long term perspectives. We endeavor a long term collaboration – hence corporate career planning throughout diverse phases of life conveys a high importance and value for us.

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: at / at

Primary Work Location

DEU Heidelberg - Tullastrasse

Additional Locations

BEL Erembodegem - Dorp 86, ESP San Agustin del Guadalix, FRA Le Pont-de-Claix Cedex, GBR Winnersh - Eskdale Road, POL Wroclaw - Legnicka

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.