BD (Becton, Dickinson and Company) Clinical Specialist - Northern CA in Sacramento, California
Job ID: 2018-11671
Career Level: experienced
Division: Bard Peripheral Vascular
Location: Sacramento,California,United States
Bard Peripheral Vascular – where a tradition of vascular innovation spans decades of focusing on improving the quality of patients’ lives. From C. R. Bard’s first arterial prosthesis developed in 1954, Bard and the division of Bard Peripheral Vascular have demonstrated commitment to innovative medical technology by introducing surgical and interventional devices for peripheral vascular patency, while providing exceptional service and support to surgeons, interventionalists and radiologists. Bard Peripheral Vascular is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. #LI-JC1
Summary of Position with General Responsibilities:
The Clinical Specialist promotes Bard products to customers and potential customers through clinical support and education within a defined geographic area. This individual will provide sales support, product in-servicing, case coverage, troubleshooting, and fulfill all administrative duties in a timely manner. Secondarily, the Clinical Specialist will be responsible for fulfilling the duties of a Territory Manager in vacant territories and support endovascular procedures as directed by the District Manager.
Essential job Functions:
Maintains a working knowledge of assigned Bard products, competitive devices, and new techniques used in both open and endovascular surgical medicine.
Demonstrates understanding of Bard policies, procedures, and regulations in order to maintain a satisfactory record of compliance.
Maintains open, effective communication with all district personnel, customers, and other Bard employees.
Demonstrates an ability to establish relationships with all pertinent account players, including physicians, nurses, technologists, and administrators.
The Clinical Specialist will provide both educational and sales support to accounts / customers assigned by the District Manager.
- Educational Support
Educates and trains physicians and hospital personnel on technical matters relating to Bard products through conducting and/or coordinating:
Staff in-service educational programs
Seminars and/or workshops for local hospitals
Works closely with the District Manager and Territory Manager to understand the account landscape, including key physicians and clinical staff, competitive activity, and expectations for supporting the current business initiatives.
Assists District Manager and in-house training department in educating / training new Clinical Specialists and Territory Managers.
Provides training and resources for hospital staff to enable them to conduct training for their personnel (train-the-trainer).
- Sales Support
During and following cases:
Completes all necessary documentation and contacts customer service for pending purchase orders and / or product replacement.
Updates Territory Managers on voicemail concerning cases and notifies them of any required follow-up.
Serves as a clinical resource to physicians and support staff regarding Bard products.
Manages inventories, such as consignment and trunk stock, to support current customers and optimize customer product utilization and efficiency.
Conducts regular unsolicited calls to accounts to support Bard business initiatives.
Demonstrates an understanding of SPIN® Selling and utilizes this systematic approach to uncover customer needs and manage customer expectations.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status