BD (Becton, Dickinson and Company) Bilingual Process Integrator, 12-month Contract in Mississauga, Canada

Job Description Summary

The Process Integrator (PI) is a member of the Contracts Team, under the Customer Operations Department. This position is primarily accountable for managing designated projects and works closely with the Contracts, Billbacks, Customer Service and other functional teams within BD. The PI is responsible to lead, manage and oversee all aspects of implementing and improving business processes and technological solutions that align with business and operational strategy. Partnering with the Business Process network, local Leadership, Super Users and Subject Matter Experts, the PI is responsible for providing business case rationale and requirements for process/system design enhancement, ensuring integration across processes is considered. This position is also responsible for a contract management portfolio and is responsible for managing all contracts within an assigned territory. The portfolio includes instruments and pricing as well as management of discontinuations and recalls for the team (subject to change). They are expected to manage the entire contract process from end to end to ensure maximum efficiency with minimal billback claim processing errors. This role requires strong business acumen and a passion for customer service, while working in a fast-paced environment. This role may work closely with additional teams such as; RFP/Contracting, Business Analytics, Sales, Marketing, Distributors, Group Purchasing Organizations (GPOs) and direct customers. The PI is also required to provide out of office back-up coverage for other regions in support of business continuity, including Quebec.

Key Competencies:

• Strong team player and collaborator with excellent interpersonal, written and verbal communication skills

• Strong business acumen and passion towards excellent customer service both internally and externally

• Excellent organizational skills and passion for process management and continuous improvement

• Demonstrated problem-solving and analytical skills, able to make informed decisions

• Strategic thinker with ability to influence cross-functional teams without authority

• Strong documentation skills including attention to detail, excellent follow-up skills and action oriented

• Thrives in a fast paced, dynamic environment, works well under pressure and a quick learner

• Appreciates constructive feedback and strives for improvement

• Flexibility and ability to balance competing priorities, projects and able to work within tight timelines under pressure

• Able to multitask and prioritize work load

• Good understanding of contract management, billbacks, and customer support

Job Description

Duties and Responsibilities:

  • Represent Customer Operations team in cross-functional projects -- making sure all requirements, concerns and needs are being managed

  • Lead and support continuous improvement initiatives to gain system and/or process efficiencies such as system integration, data accuracy, improvement projects, etc.

  • Translate business needs into system requirements to facilitate communication with SAP/Vistex developers

  • Conduct in-depth data analysis and process mapping as required

  • Develop tools to support team members to make their day-to-day tasks more efficient and effective

  • Support compliance of policies and implement guidelines and process rules; making sure all involved staff understands them

  • Contract portfolio includes: Instrument Related Lease Agreements and BDB agreements (subject to change)

  • Generate expiry reports, analyze data and liaise with Sales, Marketing and Business Analytics to ensure contracts are renewed in a timely manner. Ensure contract renewals are completed with approved pricing in adherence to the approval and signing authority processes, as well as, Distributor terms and conditions

  • Product discontinuations and Recalls – consists of attending recall meetings on behalf of Contracts team and supplying team with relevant information to amend affected agreements

  • Pricing, including: Product Activation Forms (PAFs), inventory revaluations as well as lead and manage the Annual in-to-stock (ITS) price changes (example distributor, wholesaler)

  • Ensure all contract product additions and membership maintenance changes are actioned in a timely manner and done in accordance with agreement terms and conditions

  • Support and maintain Contract Management tools; Bi-Annual Contract Calendar and Benchmark & Guidelines File

  • Reconcile contract membership conflicts

  • Manage communications with Sales and external customers (Distributor, Group Purchasing Organizations, and Direct Customer) regarding contract pricing and membership

  • Liaise with Customer Service to address any contract or pricing related inquiries to ensure a high level of customer service and minimize order management pricing discrepancies

  • Support billback claim processing by immediately addressing contract errors to ensure claims are processed in a timely and complete manner to produce accurate sales reporting

  • Lead communications with Distributors for an assigned region to ensure that their contract pricing system is accurate to minimize claim processing errors. Follow-up to ensure prompt reconciliation of discrepancies

  • Generate quarterly volume commitment and ad hoc reports to support business requirements

  • Provide Level 1 Support; a 48-hour turnaround time including; contract membership additions, product additions and Customer Service order management issues


  • Bachelor’s Degree in Business or related discipline

  • 2-5 years of project management experience

  • 2-5 years Business Intelligence (BI), QlikView Reporting and Sales Force is an asset

  • 2-5 years Management experience; SAP, SAP Vistex, J.D Edwards and Model N

  • MS Office, intermediate to advanced Excel, Word, Access is an asset

  • VBA programming supporting Excel Macros

  • Bilingual (English & French)

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.