BD (Becton, Dickinson and Company) Bilingual Contract Specialist in Mississauga, Canada
Job Description Summary
The Contract Specialist is a member of the Contracts & Billbacks Team, under the Customer Operations Department. This position is accountable for contract management activities and works closely with RFP and Contracts, Billbacks, Business Analytics, Sales, Marketing and other functional teams within BD. The Contract Specialist supports and interacts with external customers including; Distributors, Group Purchasing Organizations (GPOs) and direct customers.
The Contract Specialist is responsible for managing all contracts within an assigned territory. They are expected to manage the entire contract process from end to end to ensure maximum efficiency with minimal billback claim processing errors. This role requires strong business acumen and a passion for customer service, while working in a fast paced environment.
Duties and Responsibilities:
Efficiently manage the contracts process for an assigned region. Provide coverage for other team member regions to maintain contracting support continuity, as required.
Generate sales and expiry reports, analyze data and liaise with Sales, Marketing and Business Analytics to ensure contracts are renewed in a timely manner. Ensure contract renewals are completed with approved pricing in adherence to the approval and signing authority processes, as well as, Distributor terms and conditions.
Ensure all contract product additions and membership maintenance changes are actioned in a timely manner and done in accordance with agreement terms and conditions.
Action any product additions and/or expiries required due to Recall and/or Discontinuation Notices and inform Group Purchasing Organizations (GPOs), as needed.
Support and maintain Contract Management tools; Bi-Annual Contract Calendar and Benchmark & Guidelines File
Reconcile contract membership conflicts.
Manage communications with Sales and external customers (Distributor, Group Purchasing Organizations, and Direct Customer) regarding contract pricing and membership.
Liaise with Customer Service to address any contract or pricing related inquiries to ensure a high level of customer service and minimize order management pricing discrepancies.
Support billback claim processing by immediately addressing contract errors to ensure claims are processed in a timely and complete manner to produce accurate sales reporting.
Lead communications with Distributors for an assigned region to ensure that their contract pricing system is accurate to minimize claim processing errors. Follow-up to ensure prompt reconciliation of discrepancies.
Generate volume commitment and ad hoc reports to meet business requirements, as required.
Provide Level 1 Support; a 48 hour turnaround time including; contract membership additions, product additions and Customer Service order management issues.
Support continuous improvement initiatives to gain system and/or process efficiencies.
Work with business units and/or operational functions on special projects, as required.
Primary Work Location
CAN Mississauga - Derry Road West
CA 0900-1700 M30 3750-5 (Canada)
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.