BD (Becton, Dickinson and Company) Customer Service Medicale (VBA/Excel high skills) in Milan, Italy
Job Description Summary
We are looking for a new graduated with passion for IT who wants to join our Customer Service team and will be responsible for handling customer inquiries and developing strong customer relations, both internally and externally.
As expert in VBA/excel you will also support the development of IT solutions, in order to increase customer’s´ satisfaction and the company´s revenue.
The daily customer service activities are:
Incoming calls and customer inquiries
Process complaints, returns and credit notes
Provides support in the entry-order process, ensuring that all orders are processed on the day
Seeks information, analyzes and resolves all order requests. When they occur, action must be taken quickly and accurately. Involving and collaborating with other departments such as finance, regulatory etc..., if necessary, while also following-up with customers.
Collect specific documentation that must accompany each invoice, according to customer requirements.
Helps to solve situations that go beyond the processing of orders (back order , loss of orders, etc ... ) to internal and external customers
The role also involves:
Identifying and implementing internal processes optimization through the development of IT solutions (macro, database, reporting), in order to increase customer satisfaction;
Collaborating to SalesForce.com data´s update;
Develop reports with QlikSense;
Analyzing complaints ‘data in order to identify causes and possible improvements.
Primary Work Location
ITA Milan - Via Enrico Cialdini
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.