BD (Becton, Dickinson and Company) Manager, Product Support/Repair in Michigan

Job Description SummaryThis person oversee the operations of multi-state field service team that supports BD clients Pyxis med dispensing and Alaris infusion products.

Job Description

This person would ideally be located in Southern Michigan or Northern Ohio.

Job Title: Mgr, Product Support/Repair

Accountabilities:

The Field Service Manager is responsible for managing field service group activities for the region to support the company business objectives associated with the service of the CareFusion product lines. The Field Service Manager is also responsible for customer satisfaction in the region. Home-based position with travel. This position is accountable for:

  • Sets schedules for preventative maintenance and on-call schedules.

  • Manages the long-term objectives of personnel in the group and establishes performance goals for them to meet. Sets individual development plans with his/her direct reports.

  • Primary escalation point for employees and customers. Monitors and addresses site issues, communicating directly with customers

  • Supports the sales process; frequently interacts with other group managers to review business objectives and establish goals

  • Enforces service policies and procedures

  • Fiscally responsible for all business expenses including 3rd party vendor cost, parts cost, travel, service technician overtime, fleet cost

  • Manages technical issues requiring the intervention of the Technical Service Center (TSC) or Engineering.

  • Manages third party service providers to plan

  • Manages service vehicle fleet

Qualifications:

  • Bachelor of Science degree in a technical discipline or equivalent is preferred. An Associates of Science Degree with substantial related experience may be substituted

  • 5 years management/supervisory experience or experience leading projects or teams

  • Field service management preferred

  • Experience with CareFusion products preferred.

  • Considerable decision making capability

  • Sensitivity to accuracy and timeliness

  • Ability to train and evaluate support staff.

  • Proficient in group presentation

  • Home-based position with travel. This person would ideally be located in Missouri or Kansas.

*LI-KH1

Primary Work LocationUSA CA - San Diego Bldg A&B

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status