BD (Becton, Dickinson and Company) Investigateur Reclamations Clients in Le Pont, France

Job Description Summary

Etre un acteur dans la gestion des réclamations clients en assurant un très fort support pour les investigations, communication avec le clients et la coordination entre son service et les sites en charge des investigations.

This position is accountable for supporting the complaint management system including assisting in complaint investigations, customer facing activities, coordinating with customer quality management and investigation site(s).

Job Description

  • Revoir les réclamations pour les évaluer et les diriger vers les centres d’investigation appropriés

  • Conduire l’investigation quand les réclamations demandant plusieurs investigations comme une au centre de recherche et l’autre sur un site de fabrication.

  • Réaliser des revues techniques des investigations

  • Assister le suivi (en avancement mais aussi en tendance) des réclamations au sein des sites, des régions et plateformes.

  • Préparer des rapports de base avec des analyses qualitatives et quantitatives

  • Apporter son opinion sur les procédures et les pratiques

  • Apporter son support au développement et à l’analyse des indicateurs

  • Etre support pour les activités de PMS (analyse retour marché)

  • Review of incoming complaints to evaluate and route to appropriate source for investigation.

  • Investigation lead when complaints need multiple site investigations (such as manufacturing and design)

  • Provide technical review of investigation

  • Assist in tracking and trending of complaints across manufacturing sites, regions, and platforms. Prepare basic reports with qualitative and quantitative analyses.

  • Provide feedback into policies/procedures

  • Support development and analyses of metrics

  • Assist post market surveillance activities

Primary Work Location

FRA Le Pont-de-Claix Cedex

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.