BD (Becton, Dickinson and Company) Clinical Specialist - Kansas City, MO in Kansas City, Missouri
Job Description SummaryThe Clinical Specialist is a resource for the execution of the Medication Delivery Solutions value-added clinical business strategy. The role implements clinical programs and initiatives that differentiate the MDS product portfolio based on improved clinical outcomes and process enhancements which may result in a lower cost-in-use. The expertise and credentials of the Clinical Specialist enhances the credibility of recommendations to customers and strengthens customer service and support. This support to customers is achieved through recommending best practice and facilitating education. The Clinical Specialist actively engages in conversion management, product implementation and training of Medication Delivery Solutions products.
The Clinical Specialist reports directly to a Clinical Manager.
As directed by the Clinical Manager, the Clinical Specialist role will be focused on, but not exclusively limited to, the activities outlined below:
Manages their responsibilities within the allotted T&E expense budget.
Provides updates monthly to the Clinical Manager on regional training activities and support provided in region (CE courses, Assessments, Implementations, Customer Meetings, etc.) per activities delineated in the Individual Impact Goals.
Facilitates customer training classes in support of conversion or retention for key customers
Collaborates with the Regional Team to clinically support customer engagements from pre-sale through post-conversion
Develops strong, working relationships with end- users while providing product in-servicing and clinical education.
Provides routine follow-up support to customers at end-user locations as needed
Conducts regional training for contractual nursing support as needed
Works with CM and RBM to ensure scheduling and activities produce the greatest ROI
Conducts VAM assessments supporting both Vascular Care and Vascular Access sales bags
Aids sales personnel by building strong, working relationships with end users during product in-servicing and clinical education programs
Works in concert with the Regional Team to ensure the sales and conversion management process is clinically effective throughout the timeline of pre-validation to retention
Establishes excellent rapport with TMs across both selling bags, RBM and CM. Works collaboratively with Region
Collaborates with the Sales Team in key account management strategy sessions
Provides clinical support, training and education for Regional Team members as needed
Shares best practices with the Business, Territory Managers, ATMs, Regional Business Managers, Strategic Customer Group, Area VPs and their counterparts as they continue to enhance MDS programs and processes
Provides training activities that help increase the clinical acumen for new hires as well as tenured Territory Managers
Manages the On-call Specialist (OCS) schedule to include coordination of team meetings for consistency of message and briefing of issues
Has responsibility for managing the Regional Team of per diem nurses at the account level to ensure the provision of the highest level of training to our customers
Trains and mentors contract nursing staff to consistently help build their clinical acumen, while identifying high potential nurses within this group to be considered for the role of Clinical Specialist
Works primarily in a geographically defined territory; however, based on account clinical needs, could assist outside of the region
Registered Nurse with a Bachelor’s degree (BSN is preferred)
Good relationship development skills
Strong communicator with effective verbal and written skills
Proven training skills to conduct educational courses
Persuasive and credible; able to influence without authority
Deals well with ambiguity
Possesses strong understanding and knowledge of infusion therapy, vascular access and key disease states served by MDS products
Provides sales and customer product support for existing and prospective customers
Collaborates with customers and internal staff to develop clinical materials as needed
Follows corporate and divisional regulatory policies and approval metrics when creating and delivering educational material
Assists with training and orientation of new staff
Travels as needed to conduct initial and ongoing training to maintain accounts in designated region and as assigned
Communicates professionally by telephone, e-mail and on-site with internal and external customers
Collaborates with business units through the Clinical Manager to develop and revise marketing materials
Interacts with customer committees as requested (i.e. product, safety, infection control, policy committees)
Participates in trade shows to promote the company’s product lines
Networks and participates in local, state and national chapter affiliations (i.e. INS,ONS)
Reports complaints regarding the company’s products and service per BD’s company policy
Works in a safety-conscious manner ensuring that safe work practices are utilized
Complies with company policies and procedures
Adheres to policy on drug-free workplace
Maintains confidential information including proprietary information
Job Qualifications and Competencies:
Maintains license as a Registered nurse in good standing with the Board of Nursing
Five (5) years of general clinical experience, including three (3) years’ experience with nursing related to a MDS product.
National certification recommended
Ability to travel up to 70% of the time. Incumbent must have and maintain a valid driver’s license.
Employs a strong work ethic
Works independently, with minimal guidance and supervision.
Relates effectively to all levels of associates both internally and externally
Participates in clinical organizations, regionally and nationally
Demonstrates problem solving and decision making ability
Exhibits ability to present to customers and internal staff clearly and effectively utilizing adult learning principles
Has capability to work independently and flexibility to travel as needed to service the regional, area and national needs
Has exceptional skills in: Verbal and written communication, Interpersonal relationships, Documentation, Organization
Possesses basic computer skills including Microsoft Word, Excel, Power Point and Outlook
Primary Work LocationUSA NJ - Franklin Lakes
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status