BD (Becton, Dickinson and Company) Customer Service Specialist in ICON@IBP, Singapore
Job Description Summary
The Customer Service Specialist will execute Customer Order Management functions for SEA internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, Finance, and RA & Supply Chain to ensure timely delivery of goods. Also, this individual will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process.
Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
Co-ordinate with Planning to ensure stock availability as required.
Co-ordinate with Finance to ensure credit release on time.
Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
Handle distributors/end customers order enquiries/complaints.
Run Open Order Status reports for distributors/end customers, Finance, Business as required.
Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.
Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
Comply with all ISO 13485 requirements and BD policies.
Support cost reduction and/or process improvement initiatives.
Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
Perform any other tasks as assigned.
Primary Work Location
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.