BD (Becton, Dickinson and Company) Analyst, Contract Membership in Franklin Lakes, New Jersey
Job Description Summary
Are you an Analyst in the Healthcare or Medical Device Arena with experience managing Contract Membership with GPO and Commerical Partners? Do you thrive creating business reports using platforms such as Excel, Access, SAP, or QlikView? If so, this opportunity may be right for you!
BD has an immediate opening for a Contract Membership Analyst. This position is responsible for the administration of Contract Membership eligibility and related dispute resolution processes for the GPO (National & Regional) agreements of BD’s Commercial Consumable Sales Contracts for all US business segments and Capital products on National/Regional GPO agreements (currently excluding BioSciences, Diabetes Care, and Pharmaceutical Systems). This information is provided to customers, distributors, and to both internal and external BD Sales and in response to direct and indirect inquiries.
Additional Responsibilities Include:
Engaging and collaborating with our Distributor partners, GPO’s, and Commercial Customers (Healthcare Delivery and Channel Partners), this position will support best in class, innovative, enterprise operational capabilities and also establish policy, process and governance to ensure the effective implementation of complex, critical contracting membership activities which manage business opportunities appropriately.
Scope includes operationalizing all commercial sales contracts with regards to Contract Membership including National and Regional GPO contracts (consumables and capital), other Nationals (Reference Lab, CRO and Non-Acute), Regional Network (e.g., IDN). Excludes DS and MMS customized capital contracts and DS consumable contracts structured as financing for capital equipment.
Administer the commercial Contract Membership process of the GPO (National & Regional) agreements for consumable products across all US Region’s BUs and products, and capital products on National/Regional GPO agreements (currently excl. Biosciences, Diabetes Care, and Pharmaceutical Systems)
Resolve chargeback errors for contract membership and central membership specific error types in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.
Perform customer/GPO member management to include Central Membership eligibility auditing and maintenance via GPO rosters and adjoining activities (roster adds, changes, and deletes)
Organize and respond to Letter of Commitment (LOC) and Letter of Delegation (LOD) requests per GPO clients in order to ensure appropriate eligibility to GPO contracts based on business strategy and contractual obligations
Monitor and coordinate appropriate customer slotting to contract tiers through collaboration with Field Sales, GPO partners, Business Integrators, and Commercial Operations
Ensure pricing connections are communicated and verified with customers, Contract Execution, and Distributor Operations
Manage all GPO migrations/transitions based on policy and customer designation
Ownership and maintenance of the Contract Membership (Z004/Z007) Trade Orgs in Vistex to ensure appropriate contract activities and customers are aligned
Maintain the GPO Partner Cross-Reference Table
Significant collaboration with our distributor and GPO partners to drive change in continuous improvement activities, root cause analysis, and error prevention solutions around our contracting processes in order to facilitate effective policies and procedures that will deliver sustainable results
Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams while playing an active role on workstream teams and projects
Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations
Assist leadership with creating and implementing governance processes to ensure standardization and efficient contracting membership policies, procedures, and processes to harmonize all aspects of contract membership operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings
Be accountable for key metrics; KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s in order to meet the strategic goals of the organization
Collaborate with the Contract Execution Team to ensure the effective execution of policies and procedures are managed across the contract administration and contract membership processes
Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Managing follow-up communications with distributors to ensure errors are resolved on the front end.
Responsible for maintaining all Contract Membership related training material and updating desktop procedures to support management
Document any identified gaps in contracting membership procedures and work with the team leaders and managers to find resolution
BA/BS degree required
3+ years experience in contract operations and demonstrated membership management, pricing strategy expertise and/or related areas;
Strong communication, technical, and organizational skills are required
Ability to be accountable for achieving key metrics.
General understanding of the end-to-end commercial contract operations management
Well versed in ERP (SAP) and reporting (Business Intelligence) systems;
Strong technical skills in MS Access and MS Excel solutions
Strong communication and customer- centric skills in order to adapt to customer needs while maintaining BD’s values;
Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective contract execution
Data and technology management to include data acquisition, mining, analysis and data integrity management
Proven ability to quickly establish credibility, trust, and support within all levels of organization
Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations;
Ability to plan, organize, and manage a variable workload and meet schedules with accurate results
Innovative thinker with ability to drive change and effectiveness through automation and process excellence;
Ability to work well independently in a team environment, be self-motivated and multi- task while achieving expectations.
Primary Work LocationUSA NJ - Franklin Lakes
Work Shift830am-5pm FLakes Core Hours (United States of America)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status