BD (Becton, Dickinson and Company) European Technical Support Center Specialist (Dutch, German and English speaking) in Erembodegem, Belgium
Job Description Summary
As European Technical Support Center Specialist, you will join a team of 5 and will be at the spearhead of technical support with BD, global leader in Medical Technology. Your role will be instrumental to ensure client satisfaction.
As a European Technical Support Center Specialist, you’ll join a dynamic team responsible for a high-quality level of technical support and representation for BD Diagnostic Systems products in the field of Molecular Diagnostics, Cervical Cancer detection and Microbiology . You will be the point of contact for the customers (focusing on Benelux and Germany) to provide technical, software and product support . If a solution can’t be found or a complaint can’t be solved remotely, you will route the problem to the regional field-based organization, who will visit the client on-site.
The role also involves:
Interacting directly with the regional Dispatchers, Field service Engineers, Application Specialists, Sales Representatives or Distributors, to ensure detailed information on the customer’s interaction is available for quick and efficient problem management.
Using remote diagnostic tools , to remedy problems and perform root cause analysis.
Tracking, recording and documenting all technical enquiries from customers and prospective customers into the BD systems.
To deliver the performance that we are looking for, we need a professional educated to BA/MA level in a relevant faculty or with equivalent experience working in a hospital or laboratory environment as a Field Service Engineer, Biomedical Engineer or Remote System Engineer. Ideally, you have been using remote support tools, such as VPN and remote desktop. Having a background in Biology, Life Sciences or Microbiology would be a strong asset.
A strong communicator, you have a strong commitment to customer service and satisfaction as well as excellent analytical and problem-solving skills. You are eager to stay current in technical knowledge in order to be able to troubleshoot and provide information back to customers in a helpful, courteous, positive and professional manner. You are diligent, process-oriented and well-organized and have basic knowledge on Computer networking, Windows OS, Unix or Linux and TCP/IP.
To support our clients, you are fluent in written and spoken Dutch, German and English (level C1 or C2). Knowledge of another European language would be a plus to ensure rotation in the team.
What we offer:
A varied function with international contacts in a value-driven organization
An informal fraternal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop
A strong leadership commitment to individual development and learning, with several examples of successful internal moves over the last few years (e.g. towards marketing, sales, field-service or European technical expertise roles)
Working for one of the top 5 MedTech companies worldwide, supporting our clients with cutting-edge technology
Good accessibility to the office in Belgium (Erembodegem) by train (office located close to train station)
An attractive remuneration package
If you’re a team player who is passionate about healthcare and we’ve just described your career aspirations click on the “APPLY” button and send us your application in English.
Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: http://bd.tal3nt.community/ .
Primary Work Location
BEL Erembodegem - Dorp 86
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.