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BD (Becton, Dickinson and Company) Athena 2 Customer Order Management Process Lead in Erembodegem, Belgium

Job Description Summary

Job Description

The lead will have to work closely with other Functional/Process leaders and various business stakeholders as well as IT teams to ensure any proposed solution is aligned with their Athena 2 strategic objectives and their Athena 2 process design.

  • Following the business requirement identification and the blueprinting phase, the lead will work with various partners (internal and external) to develop, implement and monitor the delivery of the solutions. The COM lead will play a key role in ensuring the delivery is aligned to the proposed solution and the COM requirements.

  • Ensure a healthy A2 COM project & operational resource plan is available and the program and operations are staffed for success for each of the program phases (from discovery till stabilisation)

  • From a Business Readiness point of view, the Athena 2 COM lead needs to understand what is changing in the different sub-process areas and what is not changing. He/she needs to identify & work out mitigation plans for the high and medium-risk changes in his/her area of responsibility.

  • Manage key stakeholder engagement & change management by organizing/communicating regularly with key stakeholders to discuss project activities, progress and hurdles, and/or support required.

  • Ensure that all localization requirements are captured and that all new change requests are fully documented and routed through the approval process.

  • In working together with BD, CG, Deloitte testing teams and Athena 2 Process Leads, the Athena 2 COM Lead helps to resolve road blocks with PQ testing activities and defects.

  • As required, provide guidance on Work Process Role Mapping questions and the organization of train-the-trainer and/or end-user training.

  • Overlook cutover simulation and execution activities. He/she will work proactively with other leads to resolve cutover issues for the Athena 2 program.

  • Oversee Go-Live / Post Go-Live stabilization support

Knowledge & Experience

  • The COM Process lead must mainly have comprehensive systems implementation experience, a high level of operational experience & expertise and interest in the areas of Order Management, Customer Consignment Management, Transaction digitization, Customer service & Supply Chain management.

  • A solid understanding of the End-2-End QTC process, and its key elements/players is recommended.

  • 3-5 years demonstrated experience in similar role

  • Fluent in English is mandatory

Key Competences

  • Solid experience in Project management

  • Good all-level communicator, influencer & team player

  • Good at Connecting-the-dots, and explaining complex matters in an easy-to-understand way

  • Able to work with minimal supervision

  • Action/Execution-driven

  • Customer experience & Global mindset

  • High Performer in ambiguous, and time constrained situations

  • E2E thinking & drive for E2E solutions

  • Capable of building an engaged A-team

  • Solid understanding of Change management and tool kit to drive change without authority in the organization

Are you interested in a new challenge? Hit the "apply" button!

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

BEL Olen

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.