BD (Becton, Dickinson and Company) Sales & Application Specialist, BDB in Dubai, United Arab Emirates

Job Description Summary

The BDB Sales & Application Specialist will be responsible for BD Biosciences Sales; instruments, services and reagents (Clinical & research, Flow & non-Flow cytometry based). Core responsibilities also include customer support, the provision of instrument & application training for both end-customers & distributors’ sales & application team(s) in the assigned territory.

The principle aim of the role is maintaining customer satisfaction and driving sales growth in assigned territory through consultative selling skills, leveraging scientific and technical expertise & the utilization of BD’s commercial excellence tools, including SFDC, BDWoS, BDWoM and any other tool to be introduced at a later stage. And, the provision of on-site and off-site instrument (hardware / software) training and application support. In addition, promoting BDB products by providing all relevant marketing materials, oral presentation, when and as needed, & representing BDB in all relevant scientific conferences and symposia in the assigned territory

BDB Sales & Application Specialist is expected to travel frequently and on a regular basis to fulfill job related tasks and requirements not less than 70% of his or her time

Job Description

Core Responsibilities

BDB Sales & Application Specialist, MENA is expected to and accountable for Maintaining and Driving BDB business growth in the assigned territory (Levant; Lebanon, Jordan, Syria, Iraq & Iran):

Sales related responsibilities: Accountable for achieving Budget of assigned territory, both top and bottom lines Regular planned direct customer (Sales, Marketing and support) visits Develop and execute strategic and tactical sales plans

Market Atlas & mapping

Competitive profiling

Growth Drivers

Growth Strategy

Monitor product line performance

Analyze and manage install base life cycle

Execute new product launch programs in close collaboration with distributors and MENA Sr. Application Specialist & Scientific Affairs Manager Diligently manage and upkeep a healthy and logical pipeline in SFDC

Opportunity management

Key target customers (contacts & accounts) for specific product lines

Logging in all business related activities and events

Provide accurate monthly sales forecasts supported by SFDC data, highlighting upsides and risks, in a timely manner to BDB BM Coordinate and execute sales training programs for distributor sales force

Application Specialist Responsibilities: Provide application and product support to BD Biosciences customers in assigned territory Provide scientific support & application trainings to local distributors Address customers’ inquiries on products, applications, software and instruments Conduct demonstrations on instruments / reagents to customers & distributors Provide pre-sales advice to customers on their intended applications Work closely with Technical Service team & distributors to insure timely support, PM execution and installation of new instruments to avoid mistakes that would result in customer dissatisfaction, prolonged instrument down time, delayed invoicing and financial penalties Manage & follow up product complaint process (PIR), update data and provide feedback to BD Biosciences EMA organization Regularly utilize CSCE lab for self-training to maintain and improve competencies. Utilize lab to demonstrate to and train customers and distributors

Primary Work Location

ARE Dubai - Middle East

Additional Locations

LBN LEBANON – Field Only

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.