BD (Becton, Dickinson and Company) Flow Cytometry Specialist in den, Sweden

Job Description Summary

Job Description

For our European Customer Support Center in Belgium, we are currently looking for a

European Flow Cytometry Specialist

As Flow Cytometry Specialist , you will support our customers on BD Biosciences products. You will utilize your competences in flow cytometry to provide high quality support to our customers over phone and emails and you will conduct European trainings for customers on the BD cell sorter flow cytometry platforms and BD Biosciences Cell Analysis products. You will be part of a multicultural and dynamic team and you will interact with staff at all levels .You will report to the European Customer Support Center manager.

Responsibilities:

  • Delivers operator training courses to external customers on cell sorters and applications, within the European Training & Education Center.

  • Conducts internal trainings, workshops and webinars for the local training & application and sales & marketing organizations when required.

  • Provides advanced support to our customers on reagent products and applications using phone and email channels. You will analyze and troubleshoot complex flow cytometry applications problems

  • Tracks, records and documents all technical enquiries from customers and prospective customers into the BD systems and thoroughly record problem description, analysis & resolution in order to maintain all relevant information and to create an efficient and effective service to the customer.

  • Develops different levels and types of training programs related to research applications in flow cytometry and designs and maintains training & education documentation materials.

  • Provides training and application support to local organizations by assisting in troubleshooting applications as requested.

  • Participates at business assemblies and, whenever appropriate, at European and Country workshops, seminars exhibitions or trade shows.

  • Keeps abreast of new developments in the BD Biosciences range of products and latest technology developments in the area of flow cytometry.

Position Requirements

  • Degree in biological science or equivalent

  • Minimum 5 years hands-on experience in flow cytometry including instrument setup, sample preparation, data acquisition/analysis and cell sorting

  • Strong experience in the field of flow cytometry applications including multicolor applications.

  • Strong communication and interpersonal skills

  • Effective training, presentation and teaching skills

  • Effective analytical, troubleshooting and problem solving skills

  • Effective knowledge and use of various computer systems, PC and flow cytometry software

  • Process oriented and well organized

  • Commercial aptitude and Customer oriented, team-player

  • Willingness to travel internationally

  • Fluent in English and another European language

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.