BD (Becton, Dickinson and Company) Customer Service Specialist - Medical Equipment Svc & Sales Support in Covington, Georgia

The Equipment Services & Sales Specialist position is located at BD Urology & Critical Care in Covington, GA. Bard Medical has an exciting opportunity for the right candidate to join our Customer Service and Sales Support team. Bard Medical Division, a division of C. R. Bard, Inc., is located in Covington, Georgia, approximately an hour's drive from Atlanta's Hartsfield-Jackson airport. For over 100 years, C. R. Bard, Inc. (NYSE: BCR) has been Advancing the Delivery of Healthcare by creating innovative products and services that meet the needs of healthcare providers and patients. Today, Bard is a leader in products that focus on Disease State Management in three key areas: Vascular, Urology, and Oncology. To complement these areas, Bard has a complete line of advanced Surgical Specialty Products and Services. Focused on our core values of Quality, Integrity, Service and Innovation, Bard Medical will improve the quality of patient healthcare with essential, cost efficient medical devices that provide effective clinical outcomes. This makes us a provider of choice for clinicians in the venous access, urology and women’s health disease states. Bard Medical’s Customer Service & Sales Support organization is expanding and looking for the right people to join our team. We are in need of individuals who understand the needs of clinicians and hospitals, to ultimately improve the lives of their patients. If you are energetic, self-motivated, like solving problems, are customer focused, and enjoy working with a world class team – we are interested in hearing from you.

This position reports to the Supervisor, Sales Support Team, and provides support to customers and BMD’s Sales & Marketing Teams. This position works with the Supervisor to ensure the department’s stated goals and quality standards are achieved. This position will be responsible for a multitude of tasks including, but not limited to the following: processing orders for capital equipment, overseeing the process of service and repair of capital equipment, coordinating loaner equipment, and providing evaluation units to prospective accounts. This position will work closely with Sales, Marketing, Manufacturing, Service & Repair Operations, Contracts & Pricing, MSS, and Field Assurance. The duties of this position will adjust to the needs of the business as it grows

  • Process orders for capital equipment, working closely with Contracts/Pricing, Finance, Legal, and Territory Managers.

  • Manage customer technical support needs through Medical Sales Support (MSS).

  • Oversee Service & Repair (S&R) of equipment.

  • Work in Track Wise system to monitor S&R equipment status.

  • Work closely with S&R facility to ensure customer’s needs are being met in a timely manner.

  • Manage equipment loaner, evaluation, and trade-out processes.

  • Monitor inventory levels of equipment to ensure all business needs are being met.

  • Support Marketing on new product launches.

  • Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.

  • Adheres to and ensures compliance with C.R. Bard, Inc., guidelines, protocols, and policies.

  • Other duties may be assigned as required to support the business.

• Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook. • Ability to solve basic math equations. • Excellent communication skills (written and verbal). • Ability to work with and maintain confidential information. • Ability to resolve potentially stressful customer interactions. • Excellent organizational skills. • JDE experience desirable. • Demonstrated excellence in the continuous handling of meticulous detail. • Excellent data entry, proofreading, and typing skills. • All job duties to be performed under supervision.


  • Excellent English verbal and written communication skills.

  • Communication in this job is often with clinical or technical personnel. This often requires a special set of skills, knowledge, and experience as interaction is frequently with strong personalities.


  • Basic math skills required.


  • This position is complex and requires the ability to formulate decisions to new rapidly developing challenges.

  • Attention to detail is paramount.

  • Ability to learn quickly is a must.

  • Decisions must be made in a timely manner to service the needs of customers and/or Sales Territory Managers.

  • 1-3 experience in Medical Industry preferred, preferably in a clinical setting

  • (hospital, physician office, clinic, etc.)


  • Customer Service Experience preferred, ideally in medical device industry.

  • High School Diploma Required

  • Some College preferred.

  • This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs will be required.

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • This individual generally will work in an office environment with moderate noise.

Industry Standard/Category: Specialist/Customer Service

ID: 2018-11307

Career Level: experienced

Relocation: No

External Company URL:

Street: 8195 Industrial Blvd

C. R. Bard, Inc. (NYSE: BCR) is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 13,000 people around the world. Founded in 1907, we pioneered many devices that are now the cornerstones of modern healthcare.

We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness and respect, and feel valued, acknowledged and rewarded. Bard is a M/F, Disabled and Vet EEO/AA Employer.

Be Your Best at Bard – and ultimately, you can have an impact on the lives of people around the world.