BD (Becton, Dickinson and Company) Customer Care Specialist I in Covington, Georgia

Category: Customer Care Specialist/Customer Service

Job ID: 2018-11451

Career Level: experienced

Division: Bard Medical Division

Relocation: No

Location: Covington,Georgia,United States

Overview:

BD Urology and Critical Care is seeking to fill the position of Customer Care Specialist I in Covington, GA. Formerly Bard Medical we have joined Becton-Dickinson in the business of advancing lives and the delivery of healthcare.

Summary of Position with General Responsibilities:

This position reports to the Customer Care Supervisor. The Customer Care Specialist’s primary responsibility is to convert prescription referrals and end-user leads into new business. The Customer Care Specialist will work closely with the Bard Care Sales and Marketing teams to expand and develop the prescription program, convert end-user business, support digital/direct to consumer sales program, and meet the objectives of sales and marketing campaigns. This position requires a great amount of empathy and patience when working with patients to assist them with their medical needs, as well as a high level of professionalism. The duties of this position will adjust to the needs of the business as it grows.

Essential job Functions:

  • Prescription Fulfillment Program

  • Process incoming prescriptions

  • Develop and maintain excellent customer relationships by establishing rapport with the customer

  • Develop and maintain relationships with provider partners to ensure patient needs are being met

  • Maintain Records in Sales Force.com

  • Reporting and data mining to assist with market/program analysis

  • Accurately record customer interactions

  • Support of Sales Team with management of patient scripts, dealer relationships, and physician offices

  • Monitor Email & Voicemail

  • Provide Marketing Support

Basic Qualifications:

  • Strong decision making and analytical abilities.

  • Passion for excellence and commitment to customer satisfaction.

  • Excellent communication skills (written and verbal).

  • Ability to work with and maintain confidential information.

  • Ability to resolve potentially stressful customer interactions.

  • Excellent organizational skills.

  • Demonstrated excellence in the continuous handling of meticulous detail.

  • Excellent data entry, proofreading, and typing skills.

  • Willingness to work flexible schedule when needed

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status