BD (Becton, Dickinson and Company) Customer Care Specialist I in Covington, Georgia
Category: Customer Care Specialist/Customer Service
Job ID: 2018-11451
Career Level: experienced
Division: Bard Medical Division
Location: Covington,Georgia,United States
BD Urology and Critical Care is seeking to fill the position of Customer Care Specialist I in Covington, GA. Formerly Bard Medical we have joined Becton-Dickinson in the business of advancing lives and the delivery of healthcare.
Summary of Position with General Responsibilities:
This position reports to the Customer Care Supervisor. The Customer Care Specialist’s primary responsibility is to convert prescription referrals and end-user leads into new business. The Customer Care Specialist will work closely with the Bard Care Sales and Marketing teams to expand and develop the prescription program, convert end-user business, support digital/direct to consumer sales program, and meet the objectives of sales and marketing campaigns. This position requires a great amount of empathy and patience when working with patients to assist them with their medical needs, as well as a high level of professionalism. The duties of this position will adjust to the needs of the business as it grows.
Essential job Functions:
Prescription Fulfillment Program
Process incoming prescriptions
Develop and maintain excellent customer relationships by establishing rapport with the customer
Develop and maintain relationships with provider partners to ensure patient needs are being met
Maintain Records in Sales Force.com
Reporting and data mining to assist with market/program analysis
Accurately record customer interactions
Support of Sales Team with management of patient scripts, dealer relationships, and physician offices
Monitor Email & Voicemail
Provide Marketing Support
Strong decision making and analytical abilities.
Passion for excellence and commitment to customer satisfaction.
Excellent communication skills (written and verbal).
Ability to work with and maintain confidential information.
Ability to resolve potentially stressful customer interactions.
Excellent organizational skills.
Demonstrated excellence in the continuous handling of meticulous detail.
Excellent data entry, proofreading, and typing skills.
Willingness to work flexible schedule when needed
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status