BD (Becton, Dickinson and Company) Training Coordinator - Birmingham, Alabama in Birmingham, Alabama
Job Description Summary
Training Coordinator - Birmingham, Alabama
The Training Coordinator role, in conjunction with the Platform Leader, will develop the strategic MedMined training plan for both internal and external customers. This position will ensure development and execution of robust and specific training plans for customer on-boarding, customer optimization, internal employee on-boarding, internal employee training, and MedMined metrics of education success. This position will help ensure that the internal customer support organization is equipped and enabled to effectively and efficiently deliver educational content to internal and external stakeholders and are able to apply adult learning principles to training techniques.
You will be responsible for driving excellence and standardization across the MedMined customer-facing organization. The role is responsible for analyzing the effectiveness of existing content and programs, determining necessary adjustments to materials and delivery mechanisms, and driving necessary changes to ensure the optimal customer experience with MedMined products and services. This role will also assist with planning and executing Best Practice Meetings, MedMined University and identifying new ways to effectively and efficiently deliver training.
The role will develop new training material and programs as dictated by the changing needs of the business and in partnership with the Platform Leader. In conjunction with the Platform Leader, this role will oversee the scheduling of training programs and evaluate delivery methods (classroom, eLearning).
This position will have responsibility for establishing appropriate metrics to measure customer and internal education success. Those measures will be utilized as internal and external benchmarks and will directly impact the evolution of the MedMined education plan for 2019 and beyond.
Incumbent in this role is the ability to lead from a position of authority and influence. This role requires strategic vision, significant experience in principles of adult education, collaboration, intellectual agility, adaptability, and significant ability to execute strategic plans. This role will involve assuming responsibility for off-site meetings, conferences, and events.
Foundational knowledge/experience with methods and principles for adult learning and instructional systems design for both groups and individuals
Demonstrable experience in assessing the effects/impact of training
Human resource management, including principles behind recruitment, selection, and succession planning
Experience with Salesforce or a similar platform
Strong customer and personal service skills, including customer needs assessment, evaluation of customer satisfaction experience
Familiar with working cross-culturally
Perform regular internal and external evaluations
Develop and maintain relevant training materials and tip sheets appropriate to current learning principles
Ensure all company training documentation is up to date
Assist with special customer projects
Attend seminars and industry events to stay abreast of the latest developments in education, learning principles, and industry updates/evolutions
Excellent communication skills
Genuinely respects other points of view and opinions
Ability to clearly convey concepts and strategies in verbal/written communications; able to simplify complexity and develop succinct and focused messages.
Personal commitment to improving knowledge and skills
Effectively work within a team-based organization, collaborates cross-functionally; effectively builds alignment
Demonstrates strong ability to build rapport and credibility among cross-functional teams
Receptive to feedback and consistently demonstrates a superior sense of self-awareness
Organizational and planning skills to manage time, to meet deadlines and objectives
Willingly owns results, focuses energy on what more he/she can personally do
Develop and maintain expert-level knowledge of all MedMined product and service offerings
Master’s Degree or clinical experience preferred
At least 4 years of training experience
Demonstrated leadership, coaching and mentoring skills
Strong written, oral and interpersonal communication skills
Excellent computer software skills with working knowledge of all MS Office Products
Detail oriented and the ability to set priorities and objectives
Up to 25% travel
Primary Work LocationUSA AL - Birmingham - Vestavia
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status