BD (Becton, Dickinson and Company) Regional Account Manager - Birmingham, Alabama in Birmingham, Alabama
Job Description Summary
Regional Account Manager - Birmingham, Alabama
The Regional Account Manager (RAM) is responsible for strategy and execution of customer solution on-boarding, optimization, and retention.
You will be \reporting to the Platform Leader, is responsible for the direction and continuous improvement of the Customer Success Team, including account management, education, and support functions. The Regional Account Manager must develop their team to demonstrate ROI for the assigned geography to ensure renewal and expansion of MedMined services. This position requires leadership, strategic direction and oversight of their respective market segment, including facilitation of cross business unit collaboration opportunities to increase account penetration and overall customer satisfaction. The Regional Account Manager must support the company’s geographic presence and strategy through membership in key organizations, participation in key regional events, and development of key opinion leaders on a regional and national level. Success in this position is predicated on a high performance team and as such the Regional Account Manager must coach and develop the Account Management team in relationship to core competencies, industry insights, and territory management as measured by pre-defined metrics.
As the MedMined organization transitions focus to delivery of solutions predicated on outcomes improvement, this role must understand core customer needs and insights in order to leverage MedMined capabilities to deliver exceptional customer value. The Regional Account Manager must demonstrate excellent cross-functional collaboration within the organization to ensure timely implementation and issue resolution. Additionally, the Regional Account Manager must align closely with the Training Coordinator to nimbly adapt education programs to respond to customer needs and developing trends.
Lead the team to execute established strategy
Provide leadership and establish accountability for the customer success team
Develop core competency expectations for the customer success team
Identify resources needed for the team to achieve organizational performance goals
Incorporate and standardize best practices to deliver exceptional customer experience
Facilitate development of individual career paths and leadership opportunities for team members
Lead effort to educate, inform and influence commercial leadership as to marketplace dynamics and opportunities for future growth
Develop executive sponsorships and strategic partnerships to continuously strengthen business relationships with our customers and to optimize solutions utilization.
Provide overall direction and prioritization of support resources for the customer success team.
Use business expertise and market intelligence to provide input to line of business strategy
Anticipate key business, marketplace and competitor dynamics and develops and implements strategies that ensure growth and mitigate adverse risk
Work closely with/drive cross-functional teams/initiatives across organization supporting strategic needs to and ensuring operational efficiency/effectiveness
Establish and maintains relationships with key local influencers and thought leaders
Develop and implement comprehensive account plan to meet the overall business objectives for renewals, expansion of data acquisition, and customer satisfaction
Accountable for ensuring budget for department/team stays allocated budget/costs targets
Continuously improve tools, technology, and processes to optimize effectiveness
Bachelor's degree required, Master’s preferred
Minimum 5 years account management or senior sales management experience
Ability to travel up to 50% of the time
Demonstrates strong understanding of the infection prevention and/or pharmacy market
Demonstrable experience in the sales/account expansion process and coaching performance in the sales/account expansion process
Demonstrable track record of success
Exhibits excellent oral and written communication skills, strong proficiency in Microsoft Office Professional tools, and strong organization and prioritization skills
Willing to relocate to Birmingham
Primary Work LocationUSA AL - Birmingham - Vestavia
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status