BD (Becton, Dickinson and Company) Senior Field Service Technician (Home-Based) Ft. Smith, AR in Arkansas
Job Description SummaryField Service Technician for Pyxis Medical Devices accountable for independently providing efficient and effective field service support to all CareFusion BD dispensing customers within a given territory in a timely manner, including, but not limited to repair, preventative maintenance, calibration, installations, and cross functional support for Sales and Implementation teams.
The Field Service Technician is a home-office based position with daily travel to customers in the assigned territory. Ideal candidates will reside within a 30-mile radius of Fayetteville, AR. Company vehicle provided. 5% overnight travel possible.
This position is accountable for:
Independently provide efficient and effective field service support to all CareFusion BD dispensing customers within a given territory in a timely manner, including, but not limited to repair, preventative maintenance, calibration, installations, and cross functional support for Sales and Implementation teams.
Maintain proper and accurate small parts inventory for the purpose of service, and follow approved policies and procedures for Inventory Controls.
Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution and other information as required.
Continue training and self-development to maintain and advance skillsets to support the products and applications of the Company. Will also attend management approved seminars and training sessions as required.
Maintain company assets (car, tools and inventories) securely and in working order.
Working knowledge of Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.
Associate Degree or 3-5 years of related work experience
3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
24x7 on-call experience in a customer-facing environment required
Excellent mechanical, computer and time management skills required
Prior experience working in a pharmacy or hospital environment, a plus
Medical device or Electromechanical device repair experience, a plus
Strong ability to troubleshoot hardware and software problems
Works within defined process procedures or methodologies with minimal degree of supervision
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.
Primary Work LocationUSA CA - San Diego Bldg A&B
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status