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BD (Becton, Dickinson and Company) Application Specialist - Centro Italia in Abruzzo, Italy

Job Description Summary

Job Description

BD is a global medical technology company focused on improving drug therapies, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. BD provides an environment which enables our highly talented workforce to be the best at their professions. We are always seeking people who have a passion and commitment to join our Company on its journey to ‘helping all people live healthy lives’.

We are looking for a talented and highly motivated candidate to join our team as a Field Application Specialist (FAS) in Flow Cytometry to provide technical support to customers thus contributing to growing business and promoting solutions to ensure the best customer experience.

Area of Activity

As Field Application Specialist you will report to Regional Sales Manager South Italy, supporting the whole Center and South territoy.

Main responsibilities:

  • Perform trainings on new instruments and applications adopted in clinical and academic laboratories

  • Ensure timely and effective on-site or remote support to manage customer issues

  • Closely collaborate with Sales Team to cross functionally perform both pre-sales and post-sales activities, to grow the business by customer satisfaction

  • Promote new applications and product updates to support existing customers

  • Handle customer complaints and troubleshooting

  • Provide customer feedback and act as customer advocate

  • Jointly develop account strategies with Sales and Marketing to both protect and grow business

  • Translate technical documentation from English into Italian (namely technical bulletins, user guides, procedures, and technical manuals related to software or applications)

  • Actively report activities through CRM (Customer Relationship Management) software

  • Collaborates with Sales & Marketing teams supporting the preparation of effective technical documentation

  • Provides input on new markets, new product introductions, and existing products or supplies.

Education and Skills

  • Bachelor’s degree in Biology or related fields

  • Minimum, three years’ experience as a Medical Technologist or Clinical Laboratory professionals in hospitals or academic lab.

  • Previous experience in Medical Technology Companies in similar roles is strongly preferred

  • Knowledge of laboratory workflow and information systems

  • Strong experience in Flow cytometry and in molecular techniques

  • The ability to effectively interact and communicate with customers and colleagues is a key factor to success

  • Fluent English

  • Computer proficient in the MS Office and possibly some knowledge in Salesforce.com software

  • Self-motivated, success oriented and demonstrated collaborative, customer focused approach.

  • Extensive travel is required

Residence in Center/outh Italy

If this describes you and your career aspirations, then please click on the APPLY button.

Primary Work Location

ITA Milano - Via Enrico Cialdini

Additional Locations

ITA Rome

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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